Hospitals & Healthcare

Patient access week 2020: Thank you to everyone on the front lines!

Patient Access professionals provide invaluable services to patients in their communities. Those who work in admissions, scheduling, and registration, among others, make sure that patients can get the healthcare they need. They also play critical roles in patient communications, answering questions and helping patients understand what they can expect from their individual healthcare experiences. This […]

COVID-19 testing: FDA guidance update

As SARS-CoV2 continues to spread, resulting in Coronavirus Disease 2019 (COVID-19) in patients, we examine FDA guidance on in vitro diagnostic testing and respirator use in healthcare settings, and highlight current trials for treatment and vaccines. The novel coronavirus, first detected in Wuhan City, Hubei Province, China, has now been detected in 50 locations worldwide, […]

Top 5 healthcare quality priorities in 2020

Healthcare Business Insights, Part of Decision Resources Group, is a community of more than 1,900 hospitals across 50 U.S. states. Each year, HBI surveys our members on their top priorities. The findings of this survey allow our members to see the planned initiatives of peers and confirm that their strategic plans are not missing any […]

What are best practices for using personal protective equipment?

News of the coronavirus continues to capture the world’s imagination. Last week, as the virus spread in Italy and South Korea, the U.S. Centers for Disease Control and Prevention said that an outbreak in the United States was not a matter of if, but when. Healthcare organizations are doing what they can to prepare for the […]

Cms discharge planning rule: are you in compliance?

The recent CMS discharge planning rule that went into effect in November 2019 included several changes aimed at improving care transitions and encouraging patients’ involvement in their follow-up treatment and care protocols. (Click here to review the rule in the Federal Register.) With those rules in place, it is now imperative for organizations to familiarize themselves with and […]

A look at healthcare supply chain trends in 2020

Throughout the 2000s, the healthcare supply chain underwent a major transformation, evolving from a transactional product and cost center into an established partner able to deliver value throughout the organization. Now, as we head into the new decade, the supply chain appears set to continue along the path of holistic partnership with other departments and […]

Benchmark write-offs with hbi’s revenue cycle scorecard report

Healthcare Business Insights is a community of more than 1,900 healthcare providers across 50 states. We recently published a benchmarking report is focused on three write-off key performance indicators tracked within HBI’s Revenue Cycle Scorecard. The Scorecard is a benchmarking product that compiles data reported by HBI members on a monthly, quarterly, and annual basis. […]

Listen, educate, recognize: a winning formula for staff engagement

In its frequent communication with revenue cycle leaders across the country, there is one area of focus that continues to cause anxiety and uncertainty: staff engagement and retention. The reasons for this are well known – ranging from an inability to compete for qualified staff, to unaligned job descriptions, hours, and pay grades within the […]

The ROI of RPA and AI in the revenue cycle

It’s Not About Reducing Staff HBI data reveals that the rate of hospitals or health systems that have implemented artificial intelligence for any revenue cycle function has not widely increased over the past year, but automation has shown some forward movement in comparison. Based on the conversations revenue cycle analysts have conducted with HBI members […]