Customer Experience (CX) Services

Explore these resources from our CX team, formerly CustomersFirst Now.

On-demand webinars

FEATURED ON-DEMAND WEBINAR

How customer experience (CX) is driving competitive advantage for IP law firms

JEFF VAN HOOSEAR
Partner, Co-Chair of the Trademark Practice Group
Knobbe Martens
HARMONY MERWITZ
Chief Commercial Officer
Prime360
KERRI NELSON
Chief Strategy Officer
Clarivate
Watch the webinar

Digital CX: How the Right CX Strategy Improves Conversion Rates

 

Building a Customer Delight Program

 

Maximizing Return on Customer Success Using Journey Mapping and Customer Health Scores

 

Voice of the Customer Boot Camp

 

CX Boot Camp: What You Need to Know about Customer's Experience

 

How to Get Management Buy-In for CX Using Journey Mapping Data

 

Customer Service Best Practices

 

Engaging Leadership in the Customer Experience Program

 

5 Innovative Ways to Improve CX Using Customer Journey Mapping

 

Creating a CX Quick Win Scorecard

 

CX Leader Panel

 

How to Overcome the Top 3 CX Cultural Barriers in a B2B Company

 

Driving Action with Journey Maps: Customer Experience Best Practices

 

Journey Mapping Best Practices: Tips and Tricks for Great Customer Interviews

 

Improving Customer Retention

 

CX as a Brand Differentiator in Financial Services

 

Bringing CX to Life for Your Employees

 

How EX Impacts CX: The Road to Customer Excellence

 

Gaining CX Buy In: How to drive top-down and bottom-up engagement in B2B

 

Case studies and special reports

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Case Study: Tips & Best Practices for a More Impactful VOC Program
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Case Study: Starkey Hearing Technologies - Serving our customers better than anyone else
CASE STUDY 

Transforming customer experience to drive business performance
A great customer experience (CX) can turn customers and clients into enthusiastic advocates for your company or firm. But first you need to understand what really matters to them. In this case study, a company in transition, Prime360®, partnered with Clarivate to develop a roadmap for delighting their customers –and transforming their business. Clarivate Customer […]
CASE STUDY 

Putting customers first: A five-step journey to customer delight
In today’s hyper-competitive B2B marketplace, placing the customer at the center of your business is a strategic imperative. However, rapid corporate growth and evolution can cause misalignment with customer needs and priorities, leading to a sub-optimal customer experience (CX).
WHITE PAPER 

How customer experience drives competitive advantage

CFN Insights Demo

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