Customer Experience (CX) Services

Explore these resources from our CX team, formerly CustomersFirst Now.

On-demand webinars

FEATURED ON-DEMAND WEBINAR

How customer experience (CX) is driving competitive advantage for IP law firms

JEFF VAN HOOSEAR
Partner, Co-Chair of the Trademark Practice Group
Knobbe Martens
HARMONY MERWITZ
Chief Commercial Officer
Prime360
KERRI NELSON
Chief Strategy Officer
Clarivate

Digital CX: How the Right CX Strategy Improves Conversion Rates

 

Building a Customer Delight Program

 

Maximizing Return on Customer Success Using Journey Mapping and Customer Health Scores

 

Voice of the Customer Boot Camp

 

CX Boot Camp: What You Need to Know about Customer's Experience

 

How to Get Management Buy-In for CX Using Journey Mapping Data

 

Customer Service Best Practices

 

Engaging Leadership in the Customer Experience Program

 

5 Innovative Ways to Improve CX Using Customer Journey Mapping

 

Creating a CX Quick Win Scorecard

 

CX Leader Panel

 

How to Overcome the Top 3 CX Cultural Barriers in a B2B Company

 

Driving Action with Journey Maps: Customer Experience Best Practices

 

Journey Mapping Best Practices: Tips and Tricks for Great Customer Interviews

 

Improving Customer Retention

 

CX as a Brand Differentiator in Financial Services

 

Bringing CX to Life for Your Employees

 

How EX Impacts CX: The Road to Customer Excellence

 

Gaining CX Buy In: How to drive top-down and bottom-up engagement in B2B

 

Case studies and special reports

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Case Study: Tips & Best Practices for a More Impactful VOC Program
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Case Study: Starkey Hearing Technologies - Serving our customers better than anyone else

CFN Insights Demo

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