Dialog Solutions becomes Clarivate

One year ago, we welcomed Dialog Solutions from ProQuest to the Clarivate portfolio of brands. Today we mark the next step in this journey as Dialog Solutions is integrated within the Clarivate brand. In the coming weeks we will fully transition Dialog Solutions to the Clarivate identity, folding the Dialog offerings into our Life Sciences & Healthcare portfolio of solutions. In product applications, the Dialog name will continue to be visible alongside the Clarivate logo.

We’re incredibly excited about this next step in our union and would like to reassure our customers that we are here to support you.  While we have a new look, our commitment to you remains the same. In fact, our combined expertise, data and technologies are already helping customers make smarter and faster evidence-based decisions enabling the delivery of safe, effective, and commercially successful solutions faster. We are also taking stock of this opportunity to enhance our approach and service for a more unified and consistent brand experience for our valued customers.

How this supports our mission to help you drive innovation

Dialog’s technology and services, combined with our unrivalled access to the world’s best academic literature databases, make research more powerful and efficient. The integration with Dialog has further strengthened Clarivate as a leading global provider of information and insights that can accelerate the innovation cycle, bolstering a robust, integrated platform of life science intelligence solutions that support the entire drug development lifecycle.

As an organization centred on innovation and transformation, our products and services are imagined, created, and improved in a continuous, connected lifecycle of innovation: discover, protect, commercialize.  Our mission is to help customers solve some of the world’s most complex problems and reduce the time from idea generation to implementation. Migrating the Dialog brand to Clarivate supports our mission, enabling users to benefit from more integrated solutions and ultimately accelerates innovation and commercial efforts for customers.

Q: How this affects you, our valued customer

A: Below we’ve outlined answers to any immediate questions that may arise from this transition. Should you have further questions, please reach out to your account manager or email dialog.support@clarivate.com

Q: Is there anything I need to do as a customer in light of this transition?

A: No, we will inform customers ahead of time if any action is required on their part as we continue with the integration. We are excited to leverage our combined solutions to deliver greater value to our customers.

Q: Will my key contact change?   

A: At this time, we do not expect changes to key contacts. However, if there are changes to your key contacts, you will hear directly from your account manager or our customer support teams.

Q: How will this affect my access to products and services?   

A: Clarivate and Dialog have complementary and synergistic product portfolios that, when combined, will enable us to support the drug, device and medical technology landscape from research through to outcome. We are building a unified product strategy that will deliver innovative solutions leveraging our complete set of data and capabilities. This will be achieved via highly specialized analytics and unique expert insights. Over the coming months, you may notice changes to the names of some of the products or to their look and feel as continue to unite under a singular brand.