Journey mapping so advanced, it acts as your CX workflow solution
Deeply understand and improve your customers’ journeys
CFN Insight™ is the most advanced SaaS-based journey mapping software on the market. It is so advanced, the Customer Journey Map is only the start of what you can do.
Want to understand your customers better? Want to improve retention and optimize the CX improvements that drive financial results?
CFN Insight™ is all about delivering a best-in-class customer experience
With CFN Insight™, you can identify every customer touchpoint, assign a business owner who is accountable for improving the appropriate metrics and success of their touchpoints, and who can manage the workflow of changing and improving your overall CX.
- Understand your customer’s experience with your company and brand – highlighting strengths and immediate areas to improve
- Communicate findings with your internal teams to drive actions and improvements
- Leverage learnings and actions from maps to kick-start your CX or Customer Success program
- Optimize your customer journey to shorten the buying cycle and reduce churn
- Create exceptional customer experiences that link actions to improved financial results
Our journey mapping approach is unique and action-oriented
Combined with multiple touchpoint visualizations, action scorecards, and robust reporting, your business will be able to drive real action and change that leads to financial results. We’ve seen the journey mapping process work astonishingly well, and we know CFN Insight™ will be the centerpiece of every customer-centric company’s CX improvement program.
- Assign accountability using the Business Owner tab
- Use the Actions tab to assign actions and metrics for Business Owners to complete
- Create an Action Scorecard to manage all the progress on actions which improve your overall brand and customer experience
- The software is highly intuitive, flexible, and easy to understand
- To ensure your success, we also include CX training and expert CX consulting hours as part of the CFN Insight™ package
- Based on 14 years of global experience and over 200 journey maps across 10+ industries
