We help organizations implement CX and journey mapping programs that drive deeper customer insights.
Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We help companies place customers first – and do so with a sense of urgency.
Every customer touchpoint is an opportunity to delight or disappoint a customer, so knowing what is working and not working for your customers is key to your success. Both B2B and B2C organizations who adopt our program see higher revenue, better retention rates and improved margins.
Deeply understand and improve your customers’ journeys
Using our proven data-driven approach, we’ll help you identify the biggest drivers of churn and customer pain points to then develop actionable opportunities that drive financial and CX results.
Award-winning software to manage customer journeys
CFN InsightTM is the leader in customer journey mapping software with the most advanced visualizations, reporting, action scorecards, dashboards, and insights available.
Leverage your customer survey data
Whether you’re using Qualtrics, Medallia, or any other VOC technology, we will help you design best-practice surveys and incorporate text-based analytics for profound customer insights.
Driving measurable improvements in customer experience (CX)
Clarivate: The challenge: growth disrupts customer experience
“CFN brings real-world examples into the mix. Not talking theory, but practice.”
“CFN’s consulting is actionable and has provided a ton of value to our organization. They have enabled us to mature our CX strategy much faster than we could have without them.”
“CFN is incredibly responsive and quick to complete any reporting requests – sometimes earlier than expected!”