Americas offices

DescriptionHoursDaysLanguages Supported
Customer & Account Support8:00 AM to 6:00 PM Eastern, GMT – 5Monday – FridayEnglish
Technical Support9 AM – 8 PM Eastern, GMT – 5Monday – FridayEnglish

Science Products

Web of Science, EndNote, Cortellis, Thomson Reuters Integrity and other related products

North America
Telephone: +1-800-336-4474
Fax: +1-215-386-2911

Central and South America
Telephone: +1-888-216-4101


Patent Research Products

Thomson Innovation, DWPI, Aureka, Custom IP Solutions, Delphion, Patent Profiles, PatentWeb, Thomson Data Analyzer and other Intellectual Property solutions

Telephone: +1 877 857 2477
Fax: +1 215 386 2911

 

Europe, Middle East, Africa

DescriptionHoursDaysLanguages Supported
Customer & Account Support9 AM – 5 PM GMTMonday – FridayEnglish
Technical Support9 AM – 5 PM GMTMonday – FridayEnglish

Customer Support
Telephone:
0800 328 8044 (Within the UK)
+44 800 328 8044 (Outside of the UK), or
+44 20 3564 2068
Fax: +44 20 7 433 4001

Technical Support
Telephone:
0800 328 8044 (Within the UK)
+44 800 328 8044 (Outside of the UK), or
+44 20 3564 2068

 

Japan

DescriptionHoursDaysLanguages Supported
Technical Support9:30 AM – 6 PM Japan Standard Time,
UTC +9
Monday – FridayJapanese, English

Telephone: +81-3-4589-3107 or
08008888855

 

Australia and New Zealand

DescriptionHoursDaysLanguages Supported
All Support 7:00 AM – 7:00 PM
GMT +10
Monday – FridayEnglish

Australia: 1-800-007214
New Zealand: 0800443162

 

China

DescriptionHoursDaysLanguages Supported
Technical Support9:00 AM –5:00 PM China Standard/Beijing Time,
UTC +8
Monday – FridayMandarin, English

Telephone: 4008 822 031

 

India

DescriptionHoursDaysLanguages Supported
Technical Support9:00 AM – 6:00 PM Indian Standard Time, UTC + 5:30Monday – FridayEnglish

Telephone: 0008004402182

 

Hong Kong and Taiwan

DescriptionHoursDaysLanguages Supported
Technical Support9:00 AM – 6:00 PM Singapore Standard Time, UTC +8Monday – FridayEnglish, Mandarin

Hong Kong: 800905720
Taiwan: 00806651914

 

Korea

DescriptionHoursDaysLanguages Supported
Technical Support9:00 AM – 6:00 PM Korea Standard Time, UTC +9Monday – FridayKorean, English

Telephone: 800108100 or +82234834865

 

Singapore, Malaysia, Thailand, Philippines and Vietnam

DescriptionHoursDaysLanguages Supported
Technical Support9:00 AM – 6:00 PM Singapore Standard Time, UTC +8Monday – FridayEnglish

Singapore: +65 6870 3207
Malaysia: +60 37 724 0905
Thailand: +66 2 787 3077
Philippines: +63 2 792 6036
Vietnam: +84 844582384