RapidILL

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Introduction

All patrons, regardless of ability, need access to scholarly information. Clarivate is committed to providing all our users with a fully accessible experience for research, teaching and learning.

At Clarivate, we make every effort to ensure that our platforms – including RapidILL – can be used by everyone. RapidILL is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2).

Users of RapidILL should be able to:

Navigate most of the web application using a keyboard only
Navigate to most of the web application using a screen reader
Experience a logical and consistent tab order for majority of the interactive elements
Zoom in up to 200% using browser tools without text spilling off the screen.
Programmatically determine the name, role, state, and value of most user interface components.

There may be some parts of this website that are not fully accessible:

At 400% zoom, some elements do not reflow as expected. Parts of the content become cut off, and in some pages horizontal scrolling is required to view information.
Some interface elements lack clear programmatic labels, roles, or values, which may hinder assistive technologies from accurately interpreting their function.
Several elements have missing or low‑contrast focus indicators, or indicators that depend solely on color. Additionally, some content on the page has insufficient color contrast.
Error messages, including success and failure notifications, are not announced by screen readers in several fields.
The site does not include a mechanism is available to bypass blocks of content, which is required to help keyboard and screen reader users bypass repeated navigation.

Accessibility features and gaps

Content accessibility

RapidILL is an interlibrary loan software tailored for article and book chapter requests. RapidILL provides interlibrary lending tools for peer-to-peer sharing and document delivery. RapidILL does not control the accessibility of content supplied by participating libraries. We encourage libraries to upload accessible content to RapidIL.

PDF Text Accessibility Enhancements

When a lender uploads or delivers a file to RapidILL, the system first checks whether the file is machine-readable. If it is, the file is delivered to the borrowing library as usual. If it is not, RapidILL automatically runs it through the OCR process before final delivery. The automated OCR service automatically detects the languages in a document’s text.

The integration of automated OCR enables text within previously image-based PDFs to be recognized and interpreted by assistive technologies, improving access for users who rely on screen readers, text navigation, and other accessibility tools.

Technical information about this site’s accessibility

RapidILL is committed to making the patron-facing experience and public pages accessible, in accordance with:

This website is partially compliant with the Web Content Accessibility Guidelines v2.2 at levels A and AA. See the full Accessibility Conformance Report (VPAT 2.5 and WCAG) for RapidILL for details.

How we tested this platform

The accessibility of RapidILL is a continual effort at Clarivate. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.

RapidILL code is checked for accessibility using a range of automated and manual checks including but not limited to:

TPGI’s Color Contrast Analyzer
Deque’s axe DevTools accessibility testing tool
ANDI (Accessible Name & Description Inspector) tool
Chrome Developer Tools
HeadingsMap
Keyboard-access manual testing and assessment

RapidILL is tested on the latest versions of Chrome, and Edge, and on a Windows computer.

Accessibility testing is part of our ongoing development lifecycle in addition to annual reviews. The last full accessibility audit was conducted in March 2026. The test was carried out internally at Clarivate.

What we’re doing to improve accessibility at Clarivate

What We’re Doing To Improve Accessibility

Accessibility of our tools and content is an ongoing effort at Clarivate. We’re committed to working with the community to ensure we continue to meet our customers’ needs. Learn more about Accessibility in our Academic and Government Products.

Some of our ongoing efforts includes:

Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
Integrating accessibility at the design stage, building accessibility throughout the development lifecycle
Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
Accessibility is embedded in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.2 AA
Consulting with accessibility experts for ongoing consultation and 3rd party audits
Growing our accessibility program with dedicated in-house experts, including IAAP Web Accessibility Specialist (WAS) Certified and DHS Trusted Tester Certified colleagues
Continuously making improvements to remediate known issues and customer cases
Working with our content providers to improve the accessibility of content on our platforms

Support and Feedback

If you have difficulty accessing specific Clarivate content or features you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Current Customers: Submit questions or issues by opening a case using the Support Portal

Preparation of this accessibility statement

This accessibility statement was prepared on March 2026 It was last reviewed in May 2026.

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