Support

Contact Customer Care in your region

Product and technical support

Americas

Web of Science, EndNote and Cortellis

United States / Canada
+1 8003364474

Latin America
+1 8882164101
Monday – Friday, 9.00am – 8.00pm (UTC–5)

ScholarOne

 

United States
+1 8885031050
+1 4349644100
Monday – Friday, 24 hours ending at 8.30pm (UTC-5) on Friday

CompuMark

United States
+1 8006928833

Canada
+1 8005616240
Monday – Friday, 24 hours

Patent Research

United States
+1 8778572477
Monday – Friday, 9.00am – 8.00pm (UTC-5)

Techstreet

United States
+1 8559999870
+1 7347808000
Monday – Friday, 9.00am – 7.00pm ending at 6.00pm (UTC-5) on Friday

Europe, Middle East, Africa

Science, Patent Research and ScholarOne

United Kingdom
08003288044
+44 8003288044
+44 2035642068
Monday – Friday, 9.00am – 5.00pm (UTC)

CompuMark
Belgium
+32 22008998		 France
+33 157324799
Germany
+49 69153253300		 Italy
+39 0223331221
United Kingdom
+44 2035645888
Monday – Friday, 24 hours (local languages during local working hours)
All products

United Arab Emirates
+971 4 248 3500
Sunday – Thursday, 9am – 6pm (GST)

Asia Pacific

Science, Patent Research and ScholarOne
China
+86 02180369475
Monday – Friday, 9.00am – 5.00pm (UTC+8)		 Hong Kong
800 905 720
Monday – Friday, 9.00am – 6.00pm (UTC+8)		 India
0008004402182
Monday – Friday, 9.00am – 6.00pm (UTC+5.30)		 Japan
0800-170-5577
+81 345893107
Monday – Friday, 9.30am – 5.30pm (UTC +9)
Korea
+82 261054227
Monday – Friday, 9.00am – 6.00pm (UTC+9)		 Taiwan
0080 1491138
Monday – Friday, 9.00am – 6.00pm (UTC+8)		 Australia
1800 312965
Monday – Friday, 9.00am – 7.00pm (UTC +10)		 New Zealand
0800443162
Monday – Friday, 9.00am – 7.00pm (UTC +10)
Malaysia
+60 377240905		 Philippines
+63 27926036		 Singapore
+65 68132065		 Thailand
+66 27873077
Vietnam
28 4458 2384
CompuMark

Australasia
+61 1800 312965

Japan
+81 0345893101

Customer and account support

Americas

United States
+1 8003364474
Monday – Friday, 8.00am – 6.00pm (UTC–5)

Europe, Middle East, Africa

United Kingdom
08003288044
+44 8003288044
+44 2035642068
Monday – Friday, 9.00am – 5.00pm (UTC)		 United Arab Emirates
+971 4 248 3500
Sunday – Thursday, 9am – 6pm (GST)

Asia Pacific

China
+86 02180369475
Monday – Friday, 9.00am – 5.00pm (UTC+8)		 Hong Kong
800 905 720
Monday – Friday, 9.00am – 6.00pm (UTC+8)		 India
0008004402182
Monday – Friday, 9.00am – 6.00pm (UTC+5.30)
Japan
0800-170-5577
+81 345893107
Monday – Friday, 9.30am – 5.30pm (UTC +9)		 Korea
+82 261054227
Monday – Friday, 9.00am – 6.00pm (UTC+9)		 Taiwan
0080 1491138
Monday – Friday, 9.00am – 6.00pm (UTC+8)
Australia
1800 312965
Monday – Friday, 9.00am – 7.00pm (UTC +10)		 New Zealand
0800443162
Monday – Friday, 9.00am – 7.00pm (UTC +10)		 Malaysia
+60 377240905
Philippines
+63 27926036		 Singapore
+65 68132065		 Thailand
+66 27873077
Vietnam
28 4458 2384