Contact Clarivate Customer Care

Contact Customer Care in your region

Product and technical support

Americas Monday-Friday, 24 hours

Web of Science, EndNote, Cortellis, Derwent and Innography

United States / Canada
+1 8003364474

Latin America
+1 8882164101

ScholarOne

 

United States
+1 8885031050
+1 4349644100

CompuMark

United States
+1 8006928833

Canada
+1 8005616240

Darts-ip

United States
+1 8555066860
Monday-Friday
9.00am – 6.00pm

Europe, Middle East, Africa Monday-Friday, 24 hours

Web of Science, EndNote, Cortellis, Derwent, Innography and ScholarOne

United Kingdom
+44 8003288044
+44 2035642068

United Arab Emirates
+44 8003288044
+44 2035642068

CompuMark Monday-Friday, 24 hours
Local language support during local working hours

Belgium
+32 22008998		 France
+33 157324799
Germany
+49 69153253300		 Italy
+39 0223331221
United Kingdom
+44 2035645888
Darts-ip

Europe, Middle East, Africa
+32 28964701
Monday-Friday
9.00am – 6.00pm

Asia Pacific Local time

Web of Science, EndNote, Cortellis, Derwent, Innography and ScholarOne

China
+86 02180369475
Monday – Friday
9.00am – 5.00pm		 Hong Kong
800 905 720
Monday – Friday
9.00am – 6.00pm		 India
0008004402182
Monday – Friday
9.00am – 6.00pm		 Japan
0800-170-5577
+81 345893107
Monday – Friday
9.30am – 5.30pm
Korea
+82 261054227
Monday – Friday
9.00am – 6.00pm		 Taiwan
0080 1491138
Monday – Friday
9.00am – 6.00pm		 Australia
1800 312965
Monday – Friday
9.00am – 7.00pm		 New Zealand
0800443162
Monday – Friday,
9.00am – 7.00pm (UTC +10)

 

Monday-Friday, 24 hours

Malaysia
+60 377240905		 Philippines
+63 27926036		 Singapore
+65 68132065		 Thailand
+66 27873077
Vietnam
28 4458 2384
CompuMark

Australasia
+61 1800 312965
Monday-Friday, 9.00am – 7.00pm

Japan
+81 345892300
Monday-Friday, 9.30am – 5.30pm

Account Services

Billing and Invoice Inquiries

Americas Monday-Friday, 24 hours

United States
+1 8003364474

Europe & Middle East Monday-Friday, 24 hours

United Kingdom
+44 8003288044
+44 2035642068 		United Arab Emirates
+44 8003288044
+44 2035642068

Asia Pacific Local time

China
+86 02180369475
Monday – Friday
9.00am – 5.00pm		 Hong Kong
800 905 720
Monday – Friday
9.00am – 6.00pm		 India
0008004402182
Monday – Friday
9.00am – 6.00pm		 Japan
0800-170-5577
+81 345893107
Monday – Friday
9.30am – 5.30pm
Korea
+82 261054227
Monday – Friday
9.00am – 6.00pm		 Taiwan
0080 1491138
Monday – Friday
9.00am – 6.00pm		 Australia
1800 312965
Monday – Friday
9.00am – 7.00pm		 New Zealand
0800443162
Monday – Friday,
9.00am – 7.00pm (UTC +10)

 

Monday-Friday, 24 hours

Malaysia
+60 377240905		 Philippines
+63 27926036		 Singapore
+65 68132065		 Thailand
+66 27873077
Vietnam
28 4458 2384