Support

Product
and technical support

Americas

Science

Such as Web of Science, EndNote and Cortellis

• United States / Canada +1 8003364474

• Latin America
  +1 8882164101 Monday – Friday
  9.00am – 8.00pm (UTC–5)

Patent Research

• United States
  +1 8778572477 Monday – Friday
  9.00am – 8.00pm (UTC-5)

ScholarOne

• United States
  +1 8885031050 +1 4349644100 Monday – Friday
  24 hours ending at 8.30pm (UTC-5) on Friday

CompuMark

• United States +1 8006928833

• Canada
  +1 8005616240 Monday – Friday
  24 hours

IP Management

• United States
  +1 8665823705 Monday – Friday
  8.30am – 5.30pm (UTC–5)

Techstreet

• United States
  +1 8559999870 +1 7347808000 Monday – Friday
  9.00am – 7.00pm ending at 6.00pm (UTC-5) on Friday

Europe, Middle East, Africa

Science, Patent Research and ScholarOne

• United Kingdom
  08003288044 +44 8003288044 +44 2035642068 Monday – Friday
  9.00am – 5.00pm (UTC)

CompuMark

• Belgium +32 22008998

• France +33 157324799

• Germany +49 69153253300

• Italy +39 0223331221

• United Kingdom
  +44 2035645888 Monday – Friday
  24 hours (local languages during local working hours)

IP Management

• Germany
  +49 7614590750 Monday – Friday
  8.30am – 5.00pm (UTC+1)

Australia, New Zealand and Asia

Science, Patent Research and ScholarOne

• China
  4008822031 Monday – Friday
  9.00am – 5.00pm (UTC+8)
• Hong Kong
  800905720 Monday – Friday
  9.00am – 6.00pm (UTC+8)
• India
  0008004402182 Monday – Friday
  9.00am – 6.00pm (UTC+5.30)
• Japan
  08008888855 +81 345893107 Monday – Friday
  9.30am – 6.00pm (UTC +9)
• Korea
  0800108100 +82 234834865 Monday – Friday
  9.00am – 6.00pm (UTC+9)
• Taiwan
  00806651914 Monday – Friday
  9.00am – 6.00pm (UTC+8)
  
  

• Australia 1800007214

• New Zealand
  0800443162 Monday – Friday
  7.00am – 7.00pm (UTC +10)
  
  

• Malaysia +60 377240905

• Philippines +63 27926036

• Singapore +65 68703207

• Thailand +66 27873077

• Vietnam
  +84 844582384 Monday – Friday
  9.00am – 6.00pm (UTC+9)

CompuMark

• Australasia +61 285877636

• Japan
  +81 0345893101 Monday – Friday
  24 hours (local languages during local working hours)

IP Management

• Japan
  +81 0345893250 Monday – Friday
  9.30am – 6.00pm (UTC+9)

Customer
and account support

Americas

• United States
  +1 8003364474 Monday – Friday
  8.00am – 6.00pm (UTC–5)

Europe, Middle East, Africa

• United Kingdom
  08003288044 +44 8003288044 +44 2035642068 Monday – Friday
  9.00am – 5.00pm (UTC)

Australia, New Zealand and Asia

• China
  4008822031 Monday – Friday
  9.00am – 5.00pm (UTC+8)
• Hong Kong
  800905720 Monday – Friday
  9.00am – 6.00pm (UTC+8)
• India
  0008004402182 Monday – Friday
  9.00am – 6.00pm (UTC+5.30)
• Japan
  08008888855 +81 345893107 Monday – Friday
  9.30am – 6.00pm (UTC +9)
• Korea
  0800108100 +82 234834865 Monday – Friday
  9.00am – 6.00pm (UTC+9)
• Taiwan
  00806651914 Monday – Friday
  9.00am – 6.00pm (UTC+8)
  
  

• Australia 1800007214

• New Zealand
  0800443162 Monday – Friday
  7.00am – 7.00pm (UTC +10)
  
  

• Malaysia +60 377240905

• Philippines +63 27926036

• Singapore +65 68703207

• Thailand +66 27873077

• Vietnam
  +84 844582384 Monday – Friday
  9.00am – 6.00pm (UTC+9)