This article was previously published on March 14, 2025 and was last updated on August 20, 2026.
In our Academia & Government products, we align our accessibility practices with our overarching Clarivate sustainability, innovation, and inclusion goals. We strive to ensure all individuals can fully engage with our products and services. Our commitment is built on an iterative process, that leverages accessibility to catalyze innovation. In March 2025, we first published this resource page sharing our commitment, and more information on our approach to accessibility. In November 2025, we shared additional updates on progress and areas of priority.
Accessibility is an ongoing commitment and priority at Clarivate. We continue to make consistent improvements across our platforms, and accessibility is embedded in our development process. In 2026, we are continuing to incorporate WCAG 2.2 AA compliance as part of acceptance of new features.
We recognize that our products are at different stages of accessibility and are working towards consistent improvement. Please visit the Accessibility Directory for Accessibility Conformance Reports (ACRs or VPATs) and accessibility statements that provide more detailed information about individual products. Accessibility roadmaps are provided for many products, depending on the release schedule, remediation timeframes, and other factors.
Our Clarivate Accessibility Council is a cross-functional team working to increase accessibility resources and capabilities across our products and services. For general information or questions, please contact accessibility@clarivate.com
Alignment with the European Accessibility Act and the American’s with Disabilities Act Title II ruling
We are committed to enhancing accessibility across our products by dedicating resources to achieve compliance to the fullest extent commercially practical in alignment with the European Accessibility Act (EAA), and Americans with Disabilities Act (ADA) Title II regulations. In preparation, we have worked to mature our accessibility program, expanding partnerships with customers, users, accessibility advocates, and consistently making accessibility improvements across our products and services. We are elevating our focus and ensuring an embedded approach that aligns with upcoming requirements and strives for compliance and full inclusion of all users. While regulators have acknowledged the complexity of Title II implementation and extended the compliance timeline, we’re maintaining momentum and continuing to advance accessibility as a strong priority across products.
To address legacy technologies and products, we recognize that some systems may pose unique challenges due to outdated code. We will continue to document the limitations of products through accessibility statements and ACR reports.
We recognize that accessibility requirements are also evolving at the state level in the U.S. and in other regions globally. We monitor these developments and align our compliance approach accordingly.
Accessibility focus
There are many ways we’re continually working to address accessibility in our products and services. Some of these include:
Integration across product design and development stages
- Working towards establishing accessibility requirements at the beginning of the product lifecycle, including WCAG 2.2 AA
- Accessibility considerations and recommendations are included in design reviews
- Accessibility tools are provided in coding environments to identify and resolve potential issues earlier in the pipeline
- Automated and manual testing is conducted to evaluate products
- Internal audits from a trained team member provide detailed feedback to the product team
- Partnering with external experts for screen reader walkthroughs, design feedback, and expert insight. More information on some of our strategies are shared via the blog: Inclusive Development: A Key Standard for Product Innovation at Clarivate
Creating a culture of accessibility
- Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
- Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
- Striving towards true inclusion, exceeding compliance
- Partnering with external accessibility experts to provide education, conduct audits and product testing; and collaborate on our accessibility processes
- Continuously making improvements to remediate known issues and customer cases
Content accessibility
We recognize an important aspect of accessible digital experiences is in the content across our platforms. We are taking steps to ensure progress with our content partners.
- Please review Advancing accessibility across ProQuest content solutions for information about our ongoing approach to content accessibility, and examples of recent platform-level accessibility enhancements as of June 2026.
- Providing guidelines and webinars to educate our content partners on strategies to improve content accessibility
- Increasing our technical capabilities for accessibility metadata for various content types across discovery and course products.
Enabling libraries and universities to deliver accessible experiences
Accessibility is a shared responsibility between Clarivate and our customers, particularly where products are white-labeled or customizable by institutions to reflect their own branding and functional requirements; and with institutionally-controlled or user-uploaded content. In these cases, the accessibility of the user experience depends both on the underlying platform, and the customizations or content considerations that may be local to the library or university. We’re continuing to build capabilities and resources to help enable customers to deliver accessible experiences. For example:
- Building integrated “request accessible file” capabilities into platforms, such as the capabilities released in Leganto.
- Publishing accessibility guidelines and recommendations to help customers when configuring local customizations
- Integrating OCR’ing into products for institutional content, for example in discovery and digital viewing with Alma Specto; and in resource sharing files libraries loan and borrow through RapidILL.
- Providing a PDF Accessibility checker in ETD Administrator for admins to review the level of accessibility of submitted files. We’ve announced our growing partnership with Benetech and Bookshare, to help ease the pathway to accessible content for library patrons.
These capabilities reflect our ongoing investment in accessibility – an area we intend to continue to support and enable customers to deliver on. We have more planned and will continue to share progress as new capabilities become available.
How to share accessibility feedback or report an issue
We want to hear directly from customers experiencing accessibility barriers. We provide guidelines for submitting accessibility feedback and support cases, including how to describe an issue, what technical details help us respond efficiently, and how to escalate if needed.
Known issues are also tracked and shared via the Known Issue Portal for many products, in addition to individual accessibility statements, and VPAT reports.
Third-party and vendor-distributed products
Some products distributed by Clarivate are developed and managed by independent vendors rather than Clarivate directly. We work collaboratively with our partners to promote accessibility and support alignment with applicable accessibility requirements and standards. While we provide feedback and share expectations, the third-party provider is responsible for the accessibility of their product and services including implementation, testing and remediation. Accessibility feedback related to third-party products may be directed to the respective provider for their review. When shared with Clarivate, we communicate accessibility feedback and reported issues to the vendor for review and remediation where feasible.
Ongoing effort
Accessibility is a high priority for our Academia & Government products, and we are working on key initiatives to improve. We will continue to provide updates on progress in our approach.
This page was originally published in March 2025 to communicate our corporate commitment to accessibility. It was last updated August 2026 to reflect ongoing progress. For more information on Clarivate accessibility policies, see our sustainability report.
