Journal Citation Reports

Note: all of the links in this accessibility statement that are not clarivate.com web links open in a new tab

Introduction

All researchers, regardless of ability, need access to scholarly information. Clarivate is committed to providing all our users with a fully accessible experience for research, teaching and learning.

At Clarivate, we make every effort to ensure that our platforms – including Journal Citation Reports – can be used by everyone. Journal Citation Reports is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2).

Users of Journal Citation Reports should be able to:

Navigate the website using just a keyboard
Go directly to main content areas on the page using skip links
Navigate the website using a screen reader

There may be some parts of this website that are not fully accessible:

Some PDFs may not be accessible to screen readers
Some data visualizations may not be fully accessible to screen readers
Most form fields are clearly described, some form fields are not labeled
Some elements are missing ARIA labels
Some 3rd party tools, like the resource guides, may not be fully accessible
Text is able to be magnified up to 200% without loss of functionality. Some content is disrupted at 400% magnification.

Accessibility features and gaps

To activate skip navigation on Journal Citation Reports, please enter alt+0.
We are unable to guarantee access to a fully compliant downloaded PDFs.
We use third party tools (e.g., Pendo) to help understand user behavior and solicit customer feedback. While these third-party tools may not currently meet all WCAG 2.2 AA requirements, Clarivate is engaging with these suppliers to ensure that their code does not inject any violations onto the platform.

Technical information about this site’s accessibility

Journal Citation Reports is committed to making its website accessible, in accordance with:

How we tested this platform

The accessibility of Journal Citation Reports is a continual effort at Clarivate. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.

Journal Citation Reports code is checked for accessibility using a range of automated and manual checks including but not limited to:

Color Contrast Analyzers provided by WebAIM and Deque
Deque axe accessibility testing tools
High Contrast Chrome extension
Keyboard-access manual testing and assessment
WAVE (Web Accessibility Evaluation tool) provided by WebAIM
Screen readers such as JAWS, NVDA, and VoiceOver

Journal Citation Reports is tested on the latest versions of Firefox, Safari, Chrome, and Edge, and on devices including Mac and Windows computers, and Android and iOS devices.

Compliance level and report

This website is partially compliant with the Web Content Accessibility Guidelines v2.2 AA standard. Accessibility features and areas of non-compliances are listed in the following section.

Access the full Accessibility Conformance Report (VPAT 2.5 & WCAG 2.2) for the Journal Citation Reports. We are continually iterating on Journal Citation Reports with an aim to becoming fully WCAG 2.2 and AA compliant and remain compliant with future revisions. We commit to updating our ACR on a regular basis to highlight progress made.

Accessibility in design and development

UX design is checked for conformance to visual accessibility standards and best practices (e.g., font size, color contrast).
Newly created code is automatically scanned using a dynamic accessibility scanner such as axe before new code is accepted.
As the code is compiled in preparation for release, the entire application is scanned using automated tools such as the Axe scanner and SiteImprove to surface any issues of noncompliance and identify defects for remediation.
As a final step of product launch readiness, each release is manually validated to ensure accessibility for users who rely on tab navigation and screen readers using our recommended browsers (NVDA for PC and Voiceover for MAC).
Our voluntary conformance report details areas of continued improvement. With each release, we continue to monitor and address issues related to missing alt text, labels, focus order, keyboard navigation, and skip navigation.

The website was last tested on April 7th, 2025. The test was carried out internally at Clarivate.

What we’re doing to improve accessibility

Accessibility of our tools and content is an ongoing effort at Clarivate. We’re committed to working with the community to ensure we continue to meet our customers’ needs. Learn more about Accessibility in our Academic and Government Products.

Some of our ongoing efforts includes:

Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
Integrating accessibility at the design stage, building accessibility throughout the development lifecycle
Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
Accessibility is embedded in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.2 AA
Conducting annual internal end-to-end accessibility reviews
Consulting with accessibility experts such as Deque for ongoing consultation, advisement, and 3rd party audits
Growing our accessibility program with dedicated in-house experts, including IAAP Web Accessibility Specialist (WAS) Certified and DHS Trusted Tester Certified colleagues
Participating in key industry partnerships, such as the Inclusive Publishing Partner Program to stay informed and integrate best practices
Continuously making improvements to remediate known issues and customer cases
Working with our content providers to improve the accessibility of content on our platforms

Support and feedback

If you have difficulty accessing specific Clarivate content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Online: WoSG.support@clarivate.com

Preparation of this statement

This statement was prepared on April 7, 2025. It was last reviewed on April 7, 2025.

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