Privacy notice for California residents

Last updated: September 15, 2020

This supplemental CCPA privacy notice (“notice”) describes how Clarivate Plc and our group companies (“we”) collect, use and disclose the personal information (as defined below) of California residents (“consumer” or “you”) when acting as a business (as defined by the CCPA). This notice applies to personal information collected by our websites, applications, services and products (collectively “services”), and in the course of routine offline business contact with you.

We adopted this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”).  Any terms defined in the CCPA have the same meaning when used in this notice.

IF YOU ARE NOT A CALIFORNIA RESIDENT, THIS NOTICE DOES NOT APPLY TO YOU. PLEASE REFER TO OUR MAIN PRIVACY NOTICE HERE INSTEAD.

In the context of this notice, personal information means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include certain publicly available information, deidentified or aggregated consumer information, and other information excluded from the CCPA, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or the California Confidentiality of Medical Information Act (CMIA), clinical trial data subject to the Common Rule. The CCPA does not apply to information that is de-identified in accordance with the requirements for de-identification set forth in Section 164.514 of Part 164 of Title 45 of the Code of Federal Regulations and is derived from patient information that was originally collected, created, transmitted or maintained by an entity regulated by the Health Insurance Portability and Accountability Act, the Confidentiality of Medical Information Act, or the Federal Policy for the Protection of Human Subjects. Therefore, this notice also does not cover our licensing or disclosure of such information.

1.  Personal information we collect

The table below indicates the categories of personal information about consumers that we have collected in the preceding twelve (12) months. Note that the examples given below do not represent a comprehensive list and that not all categories and examples shown below may apply to every consumer.

 

Category Examples
Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, signature, address, telephone number, education, employment. Some personal information included in this category may overlap with other categories.
Commercial information Records of services purchased or obtained from us, or considered, or other purchasing or consuming histories or tendencies relating to our services.
Internet or other similar network activity Browsing history, search history, information on a consumer’s interaction with our services and advertisements.
Geolocation data A device’s physical location – to the extent that an IP address may provide information regarding the location of a device you use to access our services.
Professional or employment-related information Current or past job history or professional experience in connection with your field of expertise or employment.
Inferences drawn from personal information The creation of a profile or summary about, for example, an individual’s preferences, behavior or characteristics.

 

2.  Where we collect information from

  • Directly from you when you use our services or interact with us or indirectly through cookies and similar technologies included in our services (please click here for our cookies policy).
  • From the organization(s) to which you belong or person(s) who have arranged your access to our services, e.g. your employer or the institution you are affiliated with may provide us with contact information so that we can set up your login.
  • Our partners and service providers, e.g. technology providers in connection with your use of our services.
  • Public or paid-for sources, e.g. we may acquire information from data re-sellers or marketing lists from third parties.

 

3.  Purposes

We may use or disclose your personal information for one or more of the business purposes listed below or to carry out other reasonable business purposes consistent with this list:

  • Customer and product administration: to provide you with our services and information that you or the sponsoring organization requested or for which you have expressed an interest, or that you access through our services. Also to create product accounts, provide user and technical support, enforce our terms of business, report product usage information to our customers and business partners, content and technology providers, manage customer information across our websites and services, contact you about renewal of your services, and to perform other related administrative tasks.
  • Product development and personalization: to deliver personalized functionality and content in our services, for instance we may retain your browsing and usage information to make your searches within our services more relevant. We also analyze product usage information to understand which content and tools are most useful for you and to allow us to deliver and suggest tailored content, features and other Clarivate services that we believe may interest you. We may also use information collected on our services, usually in aggregated form, to analyze the functionalities we offer and to improve the design and content of our services (including sharing your personal data across our group which allows us to make all our services more user-friendly).
  • Product content: to organize and include information in our services and to include personal information which you choose to make available in our services (for instance, you may wish to provide information to enable peer connection and related collaboration).
  • Research activities: to maintain and support our research activities, which includes the identification and recruitment of research participants, related fieldwork, developing and providing research services and payment of incentives to a research participant or to contact you to participate in future research activities.
  • Marketing and events: to administer events we host or attend (e.g., conferences, webinars, etc.), to send you marketing messages for Clarivate services that may interest you and to provide you with advertising based on your activity. You can opt out from marketing messages at any time either by clicking the unsubscribe link on the message or emailing. We do not disclose your contact information to third parties for their own marketing purposes unless we have obtained your consent to do so in accordance with applicable laws.
  • Security: to protect the security of our IT systems, architecture and networks as well as to prevent misuses of our services.
  • Legal rights: to exercise our rights and to the extent reasonably required, to assist third parties (such as your employee or our business partners) in exercising their rights, to carry out our contractual obligations, to defend ourselves from claims and to comply with laws and regulations that apply to our group or third parties with whom we work and for the purposes of fraud screening and prevention.
  • Business operations & restructuring: to operate our business which includes activities such as recordkeeping, accounting, training and quality management and improvement purposes. We may also use personal information to participate in, or be the subject of, any sale, merger, acquisition, restructure, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock.

We may also use your personal information as described to you in a supplemental or separate notice when collecting your information.

 

4.  Sharing your personal information

The table below indicates the categories of personal information about consumers that we have disclosed for a business purpose to a third party in the preceding twelve (12) months. Note that not all categories and examples shown below may apply to every consumer.

 

Categories of Third Parties Categories of Personal Information
Service providers such as cloud computing providers or research vendors and web analytics services like Google Analytics and credit card payment processors. ‒         Identifiers

‒         Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

‒         Commercial information

‒         Internet or other similar network activity

‒         Professional or employment related data

‒         Sensory data

‒         Inferences drawn from other Personal Information

Business partners with whom we deliver co-branded services or host events; or whose content or technology we make available through our services. ‒         Identifiers

‒         Commercial information

Professional advisors such as legal counsel and information security professionals where reasonably required to protect our rights, users, systems and our services. ‒         Identifiers

‒         Commercial information

‒         Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Prospective and actual buyers, sellers, advisers or partners in relation to any sale merger, acquisition, or similar corporate event involving Clarivate. ‒         Identifiers

‒         Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

‒         Commercial information

Clarivate affiliates and subsidiaries ‒         Identifiers

‒         Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

‒         Commercial information

‒         Internet or other similar network activity

‒         Professional or employment related data

‒         Sensory data

‒         Inferences drawn from other Personal Information

Advertising networks, social networks ‒         Internet or other similar network activity
Customers ‒         Identifiers

‒         Commercial information

‒         Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

‒         Inferences drawn from other Personal Information

Governmental authorities and regulators, as required under applicable law. ‒         Identifiers

‒         Commercial information

 

In the preceding twelve (12) months, we have not sold personal information as such terms are defined in the CCPA.

 

5.  Children

We do not knowingly collect or sell personal information from anyone under the age of 16. If you are under 16, please do not provide any personal information about yourself to us. If you believe that a child under 16 may have provided us personal information, please contact us at data.privacy@clarivate.com.

 

6.  Your rights

The CCPA provides consumers with specific rights regarding their personal information. This section describes these rights and explains how to exercise them.

Right to know
You have the right to request that we disclose certain information to you about our collection, use and disclosure of your personal information in the preceding 12 months.

Right to deletion
You have the right to request that we delete personal information that we collected about you, subject to certain exceptions permitted by the CCPA.

Right to non-discrimination
You have the right to not be discriminated against for exercising any of your CCPA rights.

Exercising your CCPA rights
To exercise your CCPA rights described above, please submit a request to us through our online portal by clicking here or by contacting data.privacy@clarivate.com. You may only make a request twice within a 12-month period. Upon receiving a request from you, we will first verify your identity by matching the information you provide (including your name, email address, and phone number) with what we have on file for you. We may ask you for additional information to verify your identity or to comply with your request.

You may use an authorized agent to make a request on your behalf. To designate an agent, you will need to provide a written and signed document by both you and the agent that authorizes the agent to act on your behalf or demonstrate power of attorney. You may also use a power of attorney. We will still require you to provide sufficient information to allow us to reasonably verify your identity and we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

Response timing and format
We endeavor to respond to a verifiable consumer request within 45 days of receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

We will typically communicate with you in the same manner in which the request was received. Or, if you have an account with us, we may deliver our written response to that account.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded and only as permitted by the CCPA.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

7.  Changes to our privacy notice

We reserve the right to amend this notice at our discretion and at any time. Any changes will be effective when we post the revised notice. This notice was last updated as of the effective date listed above. We encourage you to periodically review this page for the latest information on our privacy practices.

 

8.  How to contact us

If you have any questions or comments about this notice, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under the CCPA, please do not hesitate to contact us by submitting a request here or e-mailing us at data.privacy@clarivate.com.