Polaris Power PAC

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Introduction

All library patrons, regardless of ability, need access to scholarly information. Clarivate is committed to providing all our users with a fully accessible experience for research, teaching and learning.

At Clarivate, we make every effort to ensure that our platforms – including Polaris PowerPAC – can be used by everyone. Polaris PowerPAC is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2).

Accessibility features and gaps

Users of Polaris PowerPAC should be able to:

Navigate most of the web application using a keyboard only
Navigate to most of the web application using a screen reader
Experience a logical and consistent tab order for majority of the interactive elements
The name, role, state, and value of most user interface components can be programmatically determined.

There may be some parts of this website that are not fully accessible:

Some content is lost at a zoom level of 400%.
A small number of features are challenging to navigate using only the keyboard.
Not all links or controls provide enough information to screen readers to understand their purpose out of context
Footer language links (e.g., “Español”, “Français”) lack lang attributes, which may affect screen reader pronunciation.

Technical information about this site’s accessibility

Polaris PowerPAC is committed to making its website accessible, in accordance with:

This website is partially compliant with the Web Content Accessibility Guidelines v2.2 at levels A and AA. See the full Accessibility Conformance Report (VPAT 2.5 and WCAG) for Polaris PowerPAC for details.

How we tested this platform

The accessibility of Polaris PowerPAC is a continual effort at Clarivate. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.

Polaris PowerPAC code is checked for accessibility using a range of automated and manual checks including but not limited to:

TPGI’s Color Contrast Analyzer
Deque’s axe DevTools accessibility testing tool
ANDI (Accessible Name & Description Inspector) tool
Chrome Developer Tools
Keyboard-access manual testing and assessment
NVDA (NonVisual Desktop Access) screen reader.

Polaris PowerPAC is tested on the latest versions of Chrome, and on a Windows computer.

The website was last tested on August 2025. The test was carried out internally at Clarivate.

What we’re doing to improve accessibility at Clarivate

Accessibility of our tools and content is an ongoing effort at Clarivate. We’re committed to working with the community to ensure we continue to meet our customers’ needs. Learn more about Accessibility in our Academic and Government Products

Some of our ongoing efforts includes:

Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
Integrating accessibility at the design stage, building accessibility throughout the development lifecycle
Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
Accessibility is embedded in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.2 AA

Consulting with accessibility experts for ongoing consultation and 3rd party audits
Growing our accessibility program with dedicated in-house experts, including IAAP Web Accessibility Specialist (WAS) Certified and DHS Trusted Tester Certified colleagues
Continuously making improvements to remediate known issues and customer cases
Working with our content providers to improve the accessibility of content on our platforms

Support and feedback

If you have difficulty accessing specific Clarivate content or features you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Current customers: submit questions or issues by opening a case using the Support Portal.

Preparation of this accessibility statement

This accessibility statement was prepared in August 2025. It was last reviewed on August 2025.

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