Driving innovation across the globe: Maintaining trusted relationships

This year, we continued our mission to bring together the full power of our resources to act as one, unified company.

We have enhanced our approach to provide a more consistent experience for our valued customers by focusing on establishing an integrated Clarivate brand going forward. The transformation has included the migration of Decision Resources Group products and services into the Clarivate portfolio, as well as further aligning other brands such as the Web of Science, Cortellis, Derwent, CompuMark and MarkMonitor.

While the business continues its evolution, our mission to support our customers in achieving success in complex health markets when and how they need it most remains steadfast. The ongoing transformation is centered on delighting customers by providing integrated solutions and services paired with the industry leading expertise of our global consulting professionals across the entire drug, device and medical technology lifecycles. These changes are helping to drive faster innovation and accelerated patient outcomes.

Aligning our services to provide the best solutions

Most recently, we rebranded our consulting services. Going forward, our Science consulting teams will be known as Clarivate Consulting Services. We will retire the use of DRG Abacus and DRG Consulting brand names and their respective websites will now redirect to Clarivate.com, here.

By aligning our consulting expertise in an integrated approach, we can further bring the best solutions to customers – drawing on the strengths from across each of our practice areas.”

Clarivate Consulting Services supports industries including Scientific and Academic Research, Biopharma and Medtech Intelligence, Intellectual Property Diagnostic Consulting, Customer Experience (CX) services and more. Leveraging industry leading expertise, data and insights and innovative technology applications, our consulting professionals enable Academic, Government and Life Sciences companies to solve complex business and scientific challenges. By aligning our consulting expertise in an integrated approach, we can further bring the best solutions to customers – drawing on the strengths from across each of our practice areas.

How this affects you, our valued customers

Below we’ve outlined answers to any immediate questions that may arise from this transition. Should you have further questions, please reach out to your account manager.

Q: Is there anything I need to do as a customer in light of this transition?

No, there are no actions required by customers at this time.  We are excited to leverage our combined solutions to deliver greater value to our customers.

Q: Will my key contact change?   

A: At this time, we do not expect changes to key contacts. However, if there are changes to your key contacts, you will hear directly from your account manager or our customer support teams.

Q: How will this affect my consulting services?  

A: We can further support you to achieve your business objectives. Our combined expertise, data and technologies enable customers make smarter and faster evidence-based decisions, boost clinical and commercial success, and bolster a robust, integrated platform of life science intelligence solutions from pre-clinical and clinical offerings. Our clients trust our consulting professionals with solving their most complex and complicated business challenges. Our integrated consulting team allows us to tap into the right skills, for the right customer at the right time.

Over the coming weeks, you may notice changes to the look and feel of materials as we step away from being branded as separate, independent businesses and companies and present our consulting brands as Clarivate Consulting Services.