Web of Science Research Intelligence

Introduction

All research institutions and researchers, regardless of ability, need access to scholarly information. Clarivate is committed to providing all our users with a fully accessible experience for research, teaching and learning.

At Clarivate, we make every effort to ensure that our platforms – including Web of Science Research Intelligence – can be used by everyone. Web of Science Research Intelligence is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2).

Users of Web of Science Research Intelligence should be able to:

• Navigate most of the web application using a keyboard only
• Navigate most of the web application using a screen reader
• Experience a logical and consistent tab order for majority of the interactive elements

There may be some parts of this website that are not fully accessible:

• Most of the text can be magnified up to 200% without loss of functionality. At a zoom level of 400%, most of the content may get lost, overflow, overlap, or become truncated.
• A small number of features are challenging to navigate using only the keyboard.
• Some interface elements lack clear programmatic labels, roles, or values, which may hinder assistive technologies from accurately interpreting their function.
• There are some areas of the interface that rely on color

Accessibility features and gaps

Keyboard navigation for interactive charts

• Press Tab to move focus to an interactive chart or to the next focusable element outside the chart.
• When the chart is focused:
  • Use Right and Left Arrow keys to move between data points along the horizontal axis.
  • Use Up and Down Arrow keys to move between slices, bars, or lines along the vertical axis.
• Press Enter to toggle selection or activate the focused element (when applicable).

Instructions for screen reader users: Toggling between browse and focus modes

Screen reader users may have to toggle between Browse and Focus Modes on few instances.

• Browse (or Scan) mode: Used for reading and navigating through the page content using quick navigation keys (like jumping by headings, links, lists).
• Focus (or Forms) mode: Used for interacting with form controls, widgets, and other input elements where you need to type or use arrow keys.

Common screen readers and how to toggle modes:

• NVDA (Windows):
  • NVDA automatically switches between browse and focus mode when you enter or leave form fields.
  • You can manually toggle modes by pressing Insert (Caps Lock can be set as a duplicate modifier key) + Spacebar.
  • When in browse mode, arrow keys move through content; in focus mode, arrow keys interact with the element.
• JAWS (Windows):
  • JAWS automatically switches between virtual cursor (browse mode) and focus mode when you enter interactive elements.
  • To manually toggle, press Insert + Z.
  • In virtual cursor mode, arrow keys navigate the page; in focus mode, arrow keys interact with the control.
• VoiceOver (macOS and iOS):
  • VoiceOver does not have distinct browse and focus modes like Windows screen readers.
  • Use the VoiceOver cursor to navigate and interact with elements.

Use the Control + Option + Spacebar to activate or interact with elements.

Technical information about this site’s accessibility

Web of Science Research Intelligence is committed to making its website accessible, in accordance with:

• Level A and Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2)
• EN 301549:2021. Accessibility requirements for ICT products and services
• Section 508 of the US Rehabilitation Act for features and functions
• The Americans with Disabilities Act (ADA)
• UK Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018
• EU Directive on the accessibility of the websites and mobile applications of public sector bodies 2016

This website is partially compliant with the Web Content Accessibility Guidelines v2.2 at levels A and AA. See the full Accessibility Conformance Report (VPAT 2.5 and WCAG) for Web of Science Research Intelligence for details. Please review the current Accessibility Roadmap, last updated December 2025, for more information.

How we tested this platform

The accessibility of Web of Science Research Intelligence is a continual effort at Clarivate. Accessibility standards are built into our design and style guides, and included as part of the requirements in our software development and quality assurance pipeline.

Web of Science Research Intelligence code is checked for accessibility using a range of automated and manual checks including but not limited to:

• Deque’s axe DevTools accessibility testing tool

• SiteImprove and WAVE automated accessibility tools

• Web of Science Research Intelligence is tested on the latest versions of Chrome, and on Windows computers.

A comprehensive spot-check review of key user flows was conducted internally at Clarivate in November 2025. Accessibility testing is part of our ongoing development lifecycle in addition to annual reviews.

What we’re doing to improve accessibility at Clarivate

What we’re doing to improve accessibility

Accessibility of our tools and content is an ongoing effort at Clarivate. We’re committed to working with the community to ensure we continue to meet our customers’ needs. Learn more about Accessibility in our Academic and Government Products

Some of our ongoing efforts include:

• Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
• Integrating accessibility at the design stage, building accessibility throughout the development lifecycle
• Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
• Accessibility is embedded in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.2 AA
• Consulting with accessibility experts for ongoing consultation and 3rd party audits
• Growing our accessibility program with dedicated in-house experts, including IAAP Web Accessibility Specialist (WAS) Certified and DHS Trusted Tester Certified colleagues
• Continuously making improvements to remediate known issues and customer cases
• Working with our content providers to improve the accessibility of content on our platforms

Support and feedback

If you have difficulty accessing specific Clarivate content or features you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Current customers: submit questions or issues by opening a case using the Support Portal.

Preparation of this accessibility statement

This accessibility statement was prepared in November 2025. It was last reviewed in November 2025.

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