Frequently asked questions

Coupa is a leading cloud-based e-commerce solution that connects buyers with their suppliers. Coupa will be used to send purchase orders and to receive invoices electronically (in the near future)

Clarivate’s rollout of Coupa will be done using a phased approach over 2024/2025.

• Sourcing – Went live on 3 July 2023.
• Purchase to Order (P2O) – Launched September 2024.
• Invoicing and Payment – To be rolled out in the next phase, until then ‘Invoice Submission’ process remains unchanged.

Clarivate is implementing the Coupa solution to better shape the experience of Clarivate’s Business Users and Suppliers. This change will let us work with our suppliers faster, more efficiently and with greater clarity.

To take full advantage of the platform and enable electronic transactions to flow to and from suppliers, selected suppliers will be enabled in Coupa in time for go-live at no cost to them. The Coupa Supplier Portal is a free tool for our suppliers to use and easily do business with Clarivate.

The Clarivate Coupa implementation will take place throughout 2024. The Coupa launched for suppliers is September 2024. Coupa invoicing will go-live at a later date in 2024/early 2025 globally.

The Clarivate Coupa implementation will take place globally to all Clarivate entities and countries.

• Sourcing – Went live on 3 July 2023.
• Purchase to Order (P2O) – Launched September 2024.
• Invoicing and Payment – To be rolled out in the next phase, until then ‘Invoice Submission’ process remains unchanged.

No.  You will not be able to transact as you do today after the Coupa Go-Live.
The Clarivate Coupa full implementation will take place over 2024/2025.

• Sourcing – Went live on 3 July 2023.
• Purchase to Order (P2O) – Launched September 2024.
• Invoicing and Payment – To be rolled out in the next phase, until then ‘Invoice Submission’ process remains unchanged.

Once P2O is live on Coupa, all new Purchase Orders will flow through Coupa.

New POs issued from Coupa will reference your old PO (PO number) from Clarivate’s existing systems – this will help you reconcile. More on the cutover approach will be shared with suppliers prior to the Go Live date.

There will be a dedicated team that will follow the cut over period and make sure that everything goes well.

Yes. Moving forward Coupa will be the sole platform for transacting with Clarivate, with all new Purchase Orders. Clarivate’s Coupa Supplier Enablement team will send an invitation and registration form to active suppliers to join the Coupa Supplier Portal in phases. If you do not receive an invitation, please check your junk/spam folder. If the invite is not within your junk folder, contact Clarivate’s Supplier Enablement team at supplier.enablement@clarivate.com.

We need you to follow the instructions on the Clarivate invitation so that we can set up your company in Coupa to take full advantage of the platform and enable electronic transactions to flow to and from Clarivate and suppliers.

For those who opt to use the Coupa Supplier Portal (CSP), it is a free, self-service tool for suppliers to use and easily do business with Clarivate. Suppliers will need to access the CSP to accept the Coupa Terms and Conditions.

Once setup in Clarivate’s instance of Coupa, you will be able to easily link Clarivate to your Coupa Supplier Portal account.

We still need you to fill out the Registration Form so that we can set up your company in Clarivate’s instance of Coupa.  Once setup, you will be able to link Clarivate to your Coupa Supplier Portal account. Please make sure to set up your full Legal Entity Name and Remit-To Address correctly before submitting the first invoice, whenever the invoicing module goes live in the near future.

You will receive an invitation to join one of our Coupa Supplier Portal (CSP) Demos before Go-live.  This Demo and training session will educate and assist you on where to receive Purchase Orders once the Purchase to Order (P2O) solution goes live on September 2024. Further you will also be provided with a reference guide.

No. There is no supplier user limitation and no cost for you to transact through this application.

Clarivate is transitioning from its current procurement system to a new Source to Pay system – Coupa. We need your assistance in preparing and ensuring a smooth transition to our new process which will impact how you receive Purchase Orders and send us invoices.  Your email address was listed in our system as a past contact for your company.

If you are not the proper contact, please forward the email and registration form to the correct person in your organization and please let us know with an email to supplier.enablement@clarivate.com.

The Registration Form will ask for a variety of information, including:

• Company Information: Registered Legal Name(s), Address(es), Tax ID(s)
• Contacts needed for communications, training, setup/testing of POs & Invoices: (Name, email, Phone#)
• Coupa Supplier Network options of how you wish to receive Purchase Orders from Clarivate

Clarivate will follow-up with you if we do not receive your completed Registration Form in 2-3 weeks.  It is important to get your company properly setup to transact with Clarivate in our new Coupa system.

It is recommended that you complete the Registration Form in one sitting as answers will not be saved if you close your browser before finishing the Registration Form.  The Registration Form typically takes 5-10 minutes to complete.

The Registration Form does not have a session timeout however it is recommended that you complete the Registration Form in one sitting. Answers will not be saved if you close your browser before finishing the Registration Form. The Registration Form typically takes 10-15 minutes to complete.

Thank you for completing the Registration Form.  The information you provided will be used to get your company properly setup to transact with Clarivate in our new Coupa system.  Your designated contacts will receive program communications and be invited to Q&A webinars and Coupa training sessions.  We suggest you periodically visit our Clarivate Coupa Supplier Page <link> for any further updates which might impact your company.

If you deal with multiple Clarivate Legal entities and they have the same remit to address we will create one vendor.  If you have unique legal entities with unique TIN’s, Clarivate will need to establish separate supplier numbers / records for each of your legal entities in the Coupa Supplier Portal.

We have established a dedicated team to assist you with the transition as we realize this represents a change for you.  The Clarivate Supplier Enablement Team is focused on making the transition as easy as possible.  You can reach our Supplier Enablement Team at: supplier.enablement@clarivate.com.

Should you need to change or correct information provided after completing the Registration Form, fill out another form <link> and send to our Supplier Enablement Team at:  supplier.enablement@clarivate.com.

The Coupa Supplier Portal (CSP) is a portal which enables Clarivate’s suppliers to receive purchase orders and create invoices electronically.

Key benefits include:

• Speed – Purchase orders and invoices are transmitted to and from the Coupa Supplier Portal (CSP).
• Consistency – Standard purchase order template guaranteeing you always receive formal Purchase Orders with consistent format.
• Free – There is no cost to suppliers to use our Supplier eProcurement platform, the Coupa Supplier Portal.
• Accuracy – Coupa validates your invoice to ensure all required information is present.
• Visibility – Online invoice status (via the Coupa Supplier Portal) means no more accounts payable inquiries.
• Predictability – Improve management of cash by allowing you to see if your invoice is approved and ready for payment.

As Coupa is a cloud-based technology, all you will need is an active email account and web browser to access the portal and transact with Clarivate and no additional software is required.

There is no cost for suppliers to use Coupa.

The Clarivate Supplier Enablement Team will send you an invitation to join the CSP and we will partner with you to ensure a smooth transition to Coupa.

The registration process takes less than 5 minutes upon receiving the invitation email. Suppliers can expect to receive an invitation email from Clarivate closer to Go-Live date.

We still need you to fill out the Registration Form so we can set up your company in Clarivate’s instance of Coupa.  Once setup, you will be able to link Clarivate to your Coupa Supplier Portal account. Please make sure to set up your full Legal Entity Name and Remit-To Address correctly before submitting the first invoice.

If you select cXML as your transmission method, you will not receive purchase orders via e-mail. The cXML directly links your system with the Clarivate system.

Clarivate is unable to reimburse costs for cXML. If you do not have the capability to do cXML transmission, then the recommended option for suppliers is to use the Coupa Supplier Portal (CSP) which does not require any technical integration to be built.

You will receive an invitation to join one of our CSP Demo that will educate and assist you on where to receive Purchase Orders once the Purchase to Order (P2O) solution goes live on September 2024. Further you will also be provided with a reference guide.

Above 300+­­­ invoices per year.

References and support resources will be available https://supplier.coupa.com/help/. Please check the e-learning portal for more details.

Here are some useful links with information on the Coupa Supplier Portal:

Coupa FAQ Link: https://supplier.coupa.com/help/