Web of Science

Note: all of the links in this accessibility statement that are not clarivate.com web links open in a new tab

Introduction

Our mission at Clarivate is to be a trusted, indispensable partner to innovators everywhere, delivering critical data, information and workflow solutions and deep domain expertise. In order to do this, we are committed to developing products that can be used by all people, including those with disabilities.

This accessibility statement covers Web of Science and related applications such as the Web of Science Usage Reporting System, and our shared authentication system access.clarivate.com.

Users of Web of Science should be able to:

Navigate the website using just a keyboard
Go directly to main content areas on the page using skip links
Navigate the website using a screen reader
Zoom in up to 400% using browser tools without content spilling off screen

There may be some parts of this website that are not fully accessible:

Some PDFs may not be accessible to screen readers
Some 3rd party tools, like the resource guides, may not be fully accessible
Video tutorials do not currently have audio descriptions provided
Text is able to be magnified up to 200% without loss of functionality. Some content is disrupted at 400% magnification

Accessibility features and gaps

To activate skip navigation on new Web of Science, please enter alt+0.
We are unable to guarantee access to a fully compliant PDF. We depend on the Publisher of the articles Web of Science indexes to provide us with a link to the PDF that we display without modification. As these PDFs are not hosted on our site, we cannot correct any deficiencies that may exist. We will explore ways to notify the user that they will be leaving the application where they may encounter a PDF that may not be accessible.
We use third party tools (e.g., Pendo) to help understand user behaviour and solicit customer feedback. While these third-party tools may not currently meet all WCAG 2.2 AA requirements, Clarivate is engaging with these suppliers to ensure that their code does not inject any violations onto the platform.
In our video tutorials, we meet as many best practices (contrast, captions in most videos, being as descriptive as possible as can be the nature of tutorials) as possible. However, no audio descriptions are currently generated or uploaded at this time. We continue to explore solutions.

Technical information about this site’s accessibility

Web of Science is committed to making its website accessible, in accordance with:

Compliance level and report

This website is partially compliant with the Web Content Accessibility Guidelines v2.2 AA standard. Accessibility features and areas of non-compliances are listed in the following section.

Access the full Accessibility Conformance Report (VPAT 2.5 & WCAG 2.2) for the Web of Science. We are continually iterating on Web of Science with an aim to becoming fully WCAG 2.2 and AA compliant and remain compliant with future revisions. We commit to updating our ACR on a regular basis to highlight progress made.

Accessibility in design and development

UX design is checked for conformance to visual accessibility standards and best practices (e.g., font size, color contrast).
Newly created code is automatically scanned using a dynamic accessibility scanner such as axe before new code is accepted.
As the code is compiled in preparation for release, the entire application is scanned using automated tools such as the Axe scanner and SiteImprove to surface any issues of noncompliance and identify defects for remediation.
As a final step of product launch readiness, each release is manually validated to ensure accessibility for users who rely on tab navigation and screen readers using our recommended browsers (NVDA for PC and Voiceover for MAC).
Our voluntary conformance report details areas of continued improvement. With each release, we continue to monitor and address issues related to missing alt text, labels, focus order, keyboard navigation, and skip navigation.

What we’re doing to improve accessibility

Accessibility of our tools and content is an ongoing effort for the Web of Science. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts includes:

Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
Embedding accessibility in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.2 AA
Conducting annual internal end-to-end accessibility reviews
Consulting with accessibility experts such as Deque
Continuously making improvements to remediate known issues and customer cases
Working with our content providers to improve the accessibility of content on our platforms

Support and feedback

We’re always looking to improve the accessibility of the Web of Science. If you find any problems not listed on this page or have any feedback on how we can improve accessibility on the Web of Science, please contact us on WoSG.support@clarivate.com.

Preparation of this statement

This statement was prepared on February 18, 2025.

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