Polaris Admin
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Introduction
All library staff, regardless of ability, need access to configure administrative settings within the Polaris system. Clarivate is committed to providing all our users with a fully accessible experience to manage system configurations.
At Clarivate, we make every effort to ensure that our platforms – including Polaris Admin – can be used by everyone. Polaris Admin is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2).
Users of Polaris Admin should be able to:
- Navigate most of the web application using a keyboard only
- Navigate to most of the web application using a screen reader
- Experience a logical and consistent tab order for majority of the interactive elements
- Confidently manage system-level settings such as patron account visibility and Express Check options, with clear labeling and intuitive controls designed to support diverse user needs.
There may be some parts of this website that are not fully accessible:
- At a zoom level of 400%, most of the content may get lost, overflow, overlap, or become truncated.
- Although Polaris Admin is responsive, this content has been specifically designed for use on a tablet or greater screen size.
- Some interface elements lack clear programmatic labels, roles, or values, which may hinder assistive technologies from accurately interpreting their function.
- All pages share the same HTML title element, which can make navigation difficult for users relying on assistive technologies.
- On few instances focus indicators are missing or low contrast, hindering keyboard navigation.
Accessibility features and gaps
Technical information about this site’s accessibility
Polaris Admin is committed to making its website accessible, in accordance with:
- Level A and Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2)
- EN 301549:2021. Accessibility requirements for ICT products and services
- Section 508 of the US Rehabilitation Act for features and functions
- The Americans with Disabilities Act (ADA)
- UK Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018
- EU Directive on the accessibility of the websites and mobile applications of public sector bodies 2016
This website is partially compliant with the Web Content Accessibility Guidelines v2.2 at levels A and AA. See the full Accessibility Conformance Report (VPAT 2.5 and WCAG) for Polaris Admin for details.
How we tested this platform
The accessibility of Polaris Admin is a continual effort at Clarivate. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.
Polaris Admin code is checked for accessibility using a range of automated and manual checks including but not limited to:
- TPGI’s Color Contrast Analyzer
- Deque’s axe DevTools accessibility testing tool
- ANDI (Accessible Name & Description Inspector) tool
- Chrome Developer Tools
- Keyboard-access manual testing and assessment
- NVDA (NonVisual Desktop Access) screen reader.
Polaris Admin is tested on the latest versions of Edge, and on a Windows computer.
The website was last tested on October 2025. The test was carried out internally at Clarivate.
What we’re doing to improve accessibility at Clarivate
What we’re doing to improve accessibility
Accessibility of our tools and content is an ongoing effort at Clarivate. We’re committed to working with the community to ensure we continue to meet our customers’ needs. Learn more about Accessibility in our Academic and Government Products
Some of our ongoing efforts includes:
- Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
- Integrating accessibility at the design stage, building accessibility throughout the development lifecycle
- Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
- Accessibility is embedded in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.2 AA
- Consulting with accessibility experts for ongoing consultation and 3rd party audits
- Growing our accessibility program with dedicated in-house experts, including IAAP Web Accessibility Specialist (WAS) Certified and DHS Trusted Tester Certified colleagues
- Continuously making improvements to remediate known issues and customer cases
- Working with our content providers to improve the accessibility of content on our platforms
Support and feedback
If you have difficulty accessing specific Clarivate content or features you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.
Current customers: submit questions or issues by opening a case using the Support Portal.
Preparation of this accessibility statement
This accessibility statement was prepared on October 2025. It was last reviewed on October 2025.
