Sierra

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Introduction

Clarivate is committed to providing all our users with an accessible experience. We make every effort to ensure that our platforms – including Sierra – can be used by everyone. Sierra is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1).

Users of Sierra should be able to:

Navigate to most of the application using a screen reader
Experience a logical and consistent tab order for majority of the interactive elements
The name, role, state, and value of most user interface components can be programmatically determined
Customize color settings to enhance visual accessibility and select the most suitable contrast.

There may be some parts of this application that are not fully accessible:

Some elements may have missing or unclear labels, making screen reader navigation less clear for buttons or form fields
Focus order may be unintuitive which could cause confusion when navigating the application via keyboard only
At 200% zoom, some content may be lost or require horizontal scrolling

Accessibility features and gaps

Keyboard and screen reader use and navigation

Sierra was designed with keyboard and screen reader access in mind. You should be able to navigate the application fully and complete core tasks using just a keyboard or screen reader.
There are a few areas that may cause difficulty for keyboard and screen reader users. In some places of the application, there is an unintuitive focus order which may cause confusion to screen reader or keyboard users in navigating effectively.

Responsiveness to user-configured accessibility settings

As a desktop application, Sierra is responsive to accessibility setting changes at the operating system-level, for example changing or enabling alternative color themes like high contrast mode.
At increased magnification, some content may be lost or require multi-directional scrolling which could cause increased difficulty in navigating across screens.

Technical information about this site’s accessibility

Sierra is committed to making its website accessible, in accordance with:

This product is partially compliant with the Web Content Accessibility Guidelines v2.1 at levels A and AA. See the full Accessibility Conformance Report (VPAT 2.5 and WCAG) for Sierra for details.

How we tested this platform

The accessibility of Sierra is a continual effort at Clarivate. Accessibility standards are built into our design and style guides and included as part of requirements in our software development and quality assurance pipeline.

Sierra code is checked for accessibility using a range of automated and manual checks including but not limited to:

Color TPGI’s Color Contrast Analyzer
Keyboard-access manual testing and assessment
NVDA (NonVisual Desktop Access) screen-reader
Applicable Standards/Guidelines

Sierra is tested as a Desktop Application on a Windows computer.

The application was last fully audited in 2023. The test was carried out by an external accessibility vendor, Deque. Accessibility testing is part of our ongoing development lifecycle in addition to periodic reviews.

What we’re doing to improve accessibility at Clarivate

What we’re doing to improve accessibility

Accessibility of our tools and content is an ongoing effort at Clarivate. We’re committed to working with the community to ensure we continue to meet our customers’ needs. Learn more about Accessibility in our Academic and Government Products

Some of our ongoing efforts includes:

Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
Integrating accessibility at the design stage, building accessibility throughout the development lifecycle
Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
Consulting with accessibility experts for ongoing consultation and 3rd party audits
Growing our accessibility program with dedicated in-house experts, including IAAP Web Accessibility Specialist (WAS) Certified and DHS Trusted Tester Certified colleagues
Continuously making improvements to remediate known issues and customer cases
Working with our content providers to improve the accessibility of content on our platforms

Support and feedback

If you have difficulty accessing specific Clarivate content or features you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Current customers: submit questions or issues by opening a case using the Support Portal.

Preparation of this accessibility statement

This accessibility statement was prepared in December 2025. It was last reviewed in December 2025.

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