ScholarOne Manuscripts Local Language Support

We offer In-Language Support for Japan, China, and Korea. See below for contact information.

Region	Hours	Days	Languages Supported	Contact
Japan	9:30 AM – 5:30 PM Japan Standard Time, UTC +9	Monday to Friday	Japanese, English	+81-3-4589-3107 08008888855 ts.support.jp@clarivate.com In-Language FAQ
China	9:00 AM – 5:00 PM China Standard/Beijing Time, UTC +8	Monday to Friday	Chinese, English	4008 822 031 ts.support.china@clarivate.com In-Language FAQ
Hong Kong	9:00 AM – 6:00 PM Singapore Standard Time, UTC +8	Monday to Friday	Chinese, English	800905720 ts.support.asia@clarivate.com In-Language FAQ
Taiwan	9:00 AM – 6:00 PM Singapore Standard Time, UTC +8	Monday to Friday	Traditional Chinese, English	+886801491138 ts.support.asia@clarivate.com In-Language FAQ
Korea	9:00 AM – 6:00 PM Korea Standard Time, UTC +9	Monday to Friday	Korean, English	800108100 +82808221479 ts.support.korea@clarivate.com In-Language FAQ

To access the ScholarOne Manuscripts Support site in other languages, please use your in-browser translation capabilities. Our release notes are also available for download in a variety of languages.