ScholarOne Manuscripts Support

All the resources you need to answer your questions, learn new tricks, and explore the product.

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Learn more about ScholarOne Manuscripts via video tutorials, user guides, and FAQs. Become an expert through online courses and live training sessions, and read about the latest developments in our Product Release Notes. If you can’t find the answer that you’re looking for, get in touch with our team.

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"The response time to problems is quick, and the support team is very knowledgeable."
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Learn more about submitting via ScholarOne through video tutorials, user guides, and FAQs. Our resources are designed to help you set up accounts, create and track submissions, and get published via ScholarOne Manuscripts.

Learn more about reviewing manuscripts via ScholarOne through video tutorials, user guides, and FAQs. Our resources are designed to help you set up accounts, review and submit feedback on submissions, and claim credit for your reviews via ScholarOne Manuscripts.

Learn more about using ScholarOne Manuscripts to host your journal’s submission and peer review through video tutorials, user guides, and FAQs. Our resources are designed to help you configure your journal, manage the peer review process, and screen submissions via ScholarOne Manuscripts.

Learn more about using ScholarOne Manuscripts to host the submission and peer review for your journal portfolio through video tutorials, user guides, and FAQs. Our resources are designed to help you configure your journals, assign roles and permissions, and customize your sites via ScholarOne Manuscripts.

Learn more about using ScholarOne Manuscripts’ APIs and web services to support your journal’s internal systems and processes through user guides and FAQs.

How can we help you?

FAQs & Help

Browse and search our FAQs to troubleshoot common queries, reach out to our industry-leading end-user support team, or access our complete user guides for in-depth product information.

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Training

Access a range of on-demand training materials, from videos and online courses to live training and certification.

View our training resources

Release Notes

Read and search our release notes to learn more about recent product updates, configuration details, and tips on mastering our tools.

Explore the release notes

ScholarOne TV

Learn more about recent releases, new features, and get tips & tricks directly from your ScholarOne team.

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Stay in touch

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Sign up to receive newsletters, product updates, and event and webinar information for publishers from the Web of Science Group.

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Sign up for Product & Maintenance Alerts (including release notes)

Need help now?

Our highly trained and knowledgeable Product Support team is ready to assist you.

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