ScholarOne Manuscripts Support

All the resources you need to answer your questions, learn new tricks, and explore the product.

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Learn more about ScholarOne Manuscripts via video tutorials, user guides, and FAQs. Become an expert through online courses and live training sessions, and read about the latest developments in our Product Release Notes.

If you can’t find the answer that you’re looking for, get in touch with our team.

Visit our new Support blog for an introduction to the new site.

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Author  |  Reviewer  |  Editor  |  Admin

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FAQs & Help
FAQs & Help

Browse and search our FAQs to troubleshoot common queries, reach out to our industry-leading end-user support team, or access our complete user guides for in-depth product information.

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Access a range of on-demand training materials, from videos and online courses to live training and certification.

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Release Notes
Release Notes

Read and search our release notes to learn more about recent product updates, configuration details, and tips on mastering our tools.

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Learn more about recent releases, new features, and integration partners, as well as get tips & tricks and hear directly from your ScholarOne team.

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Web of Science Group newsletter

Register to receive newsletters, product updates, and event and webinar information for publishers from the Web of Science Group.

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Sign up for Product & Maintenance Alerts (including release notes)

ScholarOne Webinar Series

Our webinars feature product roadmaps, customer use cases, new product developments, and more. Click below to register for upcoming webinars and to view past slides and recordings from the series.

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ScholarOne partner program

The ScholarOne partner program connects you with trusted partners to create a streamlined experience for authors, reviewers, and editors at a critical point in the research workflow.

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Need help now?

Call us Monday through Friday, email, or click below to submit a support query.

+1 888 503 1050 (U.S.)
+44 (0) 800 328 8044 (Europe)

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