arrow_back Back to ScholarOne Manuscripts Support

Contact Support

Contact the ScholarOne Manuscripts Support Team via the form below

If you are looking for information about the submission status, decision explanation or deadline extensions, please contact the Journal’s Editorial Office.

However, if you require technical help regarding the submission process (such as with file upload, the PDF proof, Ringgold, etc.) submit the question to Support.

Please try checking the FAQs for helpful system information.



Manuscript ID#:
Journal/Meeting:





Review open and recently resolved issues:

  • NEW: Frequently asked questions
  • ScholarOne Status Page
  • Log in to view your cases

    • Speak with a Support Expert

    Local language support

    U.S.

    Monday-Friday, 24 hours

    • English
    • 855-CLV-5858 (press option 2 during the phone call)
    • 855-258-5858 (press option 2 during the phone call)
    • s1help@Clarivate.com

    Europe

    Monday-Friday, 24 hours

    • English
    • +44 8003288044 (press option 2 during the phone call)
    • s1help@Clarivate.com

    Japan

    Monday to Friday
    9:30 a.m. – 5:30 p.m.
    JST (UTC +9)

    • Japanese and English
    • 0800 170 5577
    • ts.support.jp@clarivate.com
    • In-Language FAQ

    China

    Monday to Friday
    9:00 a.m. – 5:00 p.m.
    CST (UTC +8)

    • Chinese and English
    • 400 8424896
    • ts.support.china@clarivate.com
    • In-Language FAQ

    Hong Kong

    Monday to Friday
    9:00 a.m. – 6:00 p.m.
    SST (UTC +8)

    • Chinese and English
    • 00800 905 720
    • ts.support.asia@clarivate.com
    • In-Language FAQ

    Taiwan

    Monday to Friday
    9:00 a.m. – 6:00 p.m.
    SST (UTC +8)

    • Traditional Chinese and English
    • 0080 1491138 
    • ts.support.asia@clarivate.com
    • In-Language FAQ

    Korea

    Monday to Friday
    9:00 a.m. – 6:00 p.m.
    KST (UTC +9)

    • Korean and English
    • 82 261054227
    • ts.support.korea@clarivate.com
    • In-Language FAQ