Contact the ScholarOne Manuscripts Support Team via the form below
If you are looking for information about the submission status, decision explanation or deadline extensions, please contact the Journal’s Editorial Office.
However, if you require technical help regarding the submission process (such as with file upload, the PDF proof, Ringgold, etc.) submit the question to Support.
Please try checking the FAQs for helpful system information.
U.S.
Monday-Friday, 24 hours
Europe
Monday-Friday, 24 hours
Japan
Monday to Friday
9:30 a.m. – 5:30 p.m.
JST (UTC +9)
China
Monday to Friday
9:00 a.m. – 5:00 p.m.
CST (UTC +8)
Hong Kong
Monday to Friday
9:00 a.m. – 6:00 p.m.
SST (UTC +8)
Taiwan
Monday to Friday
9:00 a.m. – 6:00 p.m.
SST (UTC +8)
Korea
Monday to Friday
9:00 a.m. – 6:00 p.m.
KST (UTC +9)