Last updated: Wed-16-Apr - 02:15AM EST
Active Incidents and Notifications
Status Which stack am I on?
| ✔ | Prod 1 | Operational |
| ✔ | Prod 2 | Operational |
| ✔ | Prod 3 | Operational |
| ✔ | Prod 4 | Operational |
| ✔ | Prod 5 | Operational |
| ✔ | Prod 6 | Operational |
| ✔ | Phone Support | Operational |
| ✔ | Email Support | Operational |
KEY: ✔ Operational ⚠ Degraded Performance ❌ Outage
--- --- --- March 29, 10:10 AM ET --- --- ---
Q1.2024 - 4.28.5 release-related issues:
- S1Mv4.28.5 - check marks in reviewer scoresheets are garbled. Parent case: 240327-1251032 - RESOLVED: S1Mv4.28.5 Patch 2 release on Wed 3-Apr-2024
- The Add button and the search field for Keywords at the Attributes step do not work - Parent case - 240328-1251437 - RESOLVED: S1Mv4.28.5 Patch 3 release on Mon 15-Apr-2024
- Configuration Dashboard inaccessible on some sites - Parent case 240328-1251482 - RESOLVED: S1Mv4.28.5 Patch 3 release on Mon 15-Apr-2024
- On Step 7 (Review and Submit) couple of text lines are always duplicated on preview - Parent case 240329-1251690 - RESOLVED: S1Mv4.28.5 Patch 3 release on Mon 15-Apr-2024
- S1Mv4.28.5 - check marks in reviewer scoresheets are garbled (second scenario) - Parent case 240408-1253297
All release-related issues are being worked on with high priority. We will post updates as soon as the issues are resolved.
Thank you for your patience and understanding.
Sincerely,
Product Support | ScholarOne
--- --- --- March 27, 03:50 AM ET --- --- ---
ScholarOne Manuscripts Release Notification
The ScholarOne Manuscripts Q1.2024 release (S1Mv4.28.5) was completed on Tuesday the 26th of March.
Release Notes are available here.
Product Support | ScholarOne
--- --- --- January 24, 03:45 PM ET --- --- ---
IMPL environment on Production Stack 1 is back online.
Sincerely,
Product Support | ScholarOne
--- --- --- January 24, 03:30 PM ET --- --- ---
IMPL environment on Production Stack 1 is currently down.
We are investigating the issue and will post an update once the issue is resolved.
Please accept our sincere apologies for any inconvenience caused.
Sincerely,
Product Support | ScholarOne
--- --- --- January 24, 11:50 AM ET --- --- ---
Dear All,
The issue with the login verification code has been resolved.
Please accept our sincere apologies for any inconvenience you may have experienced due to this matter.
Sincerely,
Product Support | ScholarOne
--- --- --- January 24, 09:10 AM ET --- --- ---
Deal All,
Currently, some of our users are experiencing issues with the login verification code that throws an error.
Our teams are working on this issue with high priority.
We will post more information as soon as it becomes available.
Thank you for your patience and understanding.
Sincerely,
Product Support | ScholarOne
--- --- --- December 08, 04:55 AM ET --- --- ---
Q4.2023 - 4.28.4 release-related issues:
- 1P Switch Journal drop-down is showing "null: null" instead of site names. Parent case: 231108-1223154 -RESOLVED - S1Mv4.28.4 Patch 5 - Thu 07-Dec-2023
- Publishers are receiving incorrect emails for ingested manuscripts. Parent case: 231108-1223059 -RESOLVED - S1Mv4.28.4 Patch 5 - Thu- 07-Dec-2023
- Certain PDF files cannot be uploaded to a submission. Parent case: 231109-1223334 - RESOLVED - S1Mv4.28.4 Patch 3 - Fri - 17-Nov-2023
- Assign To Batch tasks and the Batch page under the Production Editor Dashboard may be broken. Parent case: 231108-1223164 - RESOLVED - S1Mv4.28.4 Patch 1 - Fri 17-Nov-2023
All release-related issues are being worked on with high priority. We will post updates as soon as the issues are resolved.
Thank you for your patience and understanding.
Sincerely,
Product Support | ScholarOne
--- --- --- November 07, 02:30 AM ET --- --- ---
ScholarOne Manuscripts Release Notification
The ScholarOne Manuscripts Q4.2023 release was completed on Tuesday 07 November.
Release Notes are available here.
Product Support | ScholarOne
--- --- --- September 26, 06:10 AM ET --- --- ---
Dear all,
This is an update regarding the Auto Decline functionality issue that began on September 13th on Prod 1.
As you may have noticed, the Auto Decline functionality has been fully restored to its normal operation.
For those manuscripts that were skipped by the Auto Decline feature prior to the issue resolution, we have confirmed that all of them should have been picked up and processed after the issue resolution.
Sincerely,
Product Support | ScholarOne Manuscripts
--- --- --- September 21, 06:10 AM ET --- --- ---
Dear all,
We encountered a temporary issue with the Auto Decline functionality that began on September 13th on Prod 1.
Our development team identified the root cause, and we can now confirm that the Auto Decline functionality has been fully restored to its normal operation. In addition, we want to assure you that we have introduced additional monitoring to prevent any future disruptions.
For those manuscripts that were skipped by the Auto Decline feature prior to the issue resolution, our team is conducting a thorough analysis. We are committed to providing timely updates on individual cases as soon as we gather more information.
Your understanding and patience during this process are greatly appreciated.
Sincerely,
Product Support | ScholarOne Manuscripts
--- --- --- September 13, 08:25 AM ET --- --- ---
ScholarOne Manuscripts Scheduled Maintenance
An upcoming change will require a maintenance window.
Expected Start Time: 9/21/2023 4:00 PM EST
Expected End Time: 9/21/2023 7:00 PM EST
Product Support | ScholarOne
--- --- --- July 26, 03:30 AM ET --- --- ---
ScholarOne Manuscripts Release Notification
The ScholarOne Manuscripts Q3.2023 release has been completed on Tuesday 25 July.
Release Notes are available here.
Product Support | ScholarOne
--- --- ---
Q3 2023 Resolved Issues
Parent case number: 230726-1201644
Issue: 4.28.3 View Review Details- under PIA and Decision/Recommendation tasks is not available in the Version History section since Q3 Release
Date/Time Reported: 7/26/2023 5:07 EST AM
Date/Time Resolved: 8/22/2023 9:00 EST AM
Parent case number: 230726-1201725
Issue: Response to First Look Comments / Instructions:" field is no longer showing on Manuscript Information pages after the 4.28.3 release
Date/Time Reported: 7/26/2023 12:04 EST PM
Date/Time Resolved: 8/22/2023 9:00 EST AM
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