Welcome to the New ScholarOne Abstracts Support

ScholarOne is proud to have a world-class support team and a trove of excellent resources to help our users navigate and master the product. As such, we are proud to have a website hosting those resources that reflects the high quality of service we offer.

We are delighted to introduce our users to the new ScholarOne Abstracts Support site, which features a modernized, responsive design, simplified navigation, and additional resources.

Here’s what you’ll find:

 

Support Home

From the new Support landing page, users may navigate based on their needs (i.e. to FAQs, training, or release notes) or on their role (i.e. author, reviewer, sessioner, admin). The home page also contains helpful resources like featured videos, contact information for the Product Support team, and the ability to sign up for our product and marketing newsletters.

Go here for:

  • Access to role-specific resource pages
  • Sign-up forms for Publisher Post and Product Alerts emails
  • Links to our Video Library
  • Navigating to all Support offerings

 

FAQs & Help

Browse and search our FAQs to troubleshoot common queries, reach out to our industry-leading end-user support team, or access our user guides for in-depth product information.

Go here for:

  • FAQs (search, browse by topic, or browse by role)
  • User guides and videos
  • Local Language Support information

 

Training

In conjunction with the launch of ScholarOne Abstracts Support, we are thrilled to provide access to a range of on-demand materials. Try it out and let us know what you think!

Go here for:

  • Video tutorials
  • A central repository for training materials

 

Release Notes

Read our release notes to learn more about recent product updates, configuration details, and tips on mastering our tools. You can find a backlog of release notes and read highlights from the most recent release.

Find the most recent releases at the top, where you can click through the items in the release via right-hand tabs. For the release archive, scroll further down the main Release Notes page for expandable sections for each release. Click to find a list of highlights as well as download links.

Go here for:

  • Highlights from the most recent release
  • Full-text versions of recent release notes
  • PDF downloads of release notes

 

Blog

Our new Support blog provides a space for current customers to learn more about recent releases, new features, and integration partners, as well as get tips & tricks and hear directly from your ScholarOne team. Have an idea for a blog topic? Reach out to s1updates@clarivate.com with suggestions! We look forward to connecting with you here.

The new ScholarOne Abstracts Support site is part of an ongoing effort to improve all our customer touchpoints and communications. As you browse the site, we invite you to share your feedback as well as other areas for improvement.

 

Welcome!

Your ScholarOne Product Support Team

 

Can’t find something? Links to the previous site should redirect you to the current location of your content, but if you can’t find something, please email s1updates@clarivate.com.