FAQ for Administrators

Answers to your questions about your institution's access to the new Web of Science

When will my institution see the new Web of Science first?

On July 7, all customers will see the new interface to Web of Science first. Because all customers have been able to preview the new interface since November 2020 and all key functionality is now available, we are excited to show the new interface to all customers first.

Why are you providing access to the new Web of Science?

All Web of Science customers will receive access to the new Web of Science so that they can provide feedback to shape the finished product and get familiar with any changes.

What is available to view at the new Web of Science?

We have migrated all core functionality to the new interface. Users will be able to find content from all subscribed databases using all available search types (document search, advanced search, cited reference search, author search, structure search). Key functionality such as Search History, Marked List, Saved Searches, Alerting, and exporting data in multiple formats is also available.

In addition to migrating existing functionality, we have also added new functionality that is only available from the new interface. Some of these improvements include:

  • The Web of Science Author Beamplots
  • Enriched Cited References
  • Share alerts
  • Export up to 1000 records
  • 50% more article-patent links in Derwent Innovation Index
  • Persistent Search History
  • Export in RIS format from Web of Science Core Collection

How will my users access the new Web of Science?

Starting July 7th, all customers will view the interface for Web of Science as the default.

Will my users be able to access the new Web of Science if my institution uses a proxy server?

Yes, access to the new Web of Science is granted to users who can currently access existing Web of Science. We recommend that institutions who use EZ Proxy should confirm that they have updated to the most current stanza.

For questions on other proxies, please view the complete information about configuring your proxy server for Web of Science.

Will my users be able to preview the new Web of Science and still access the existing Web of Science?

Yes, we will continue to provide dual access to both the new Web of Science and the existing Web of Science. If a user wishes to navigate back to the classic interface, they can do so by selecting Web of Science (Classic) from the Products dropdown in the upper right-hand corner in the top header.

How long will this phase of the migration  last?

We have not set a firm date to decommission the classic interface.  We will monitor customer feedback and new Web of Science usage to confirm users’ needs are met before completing the transition to new Web of Science.

How will usage at the new Web of Science be counted?

COUNTER5 Reports 

The COUNTER5 reports now include usage data from “new Web of Science usage (from February 2021 forward). Per the COUNTER specification, Web of Science “classic” and “new” Web of Science are considered one platformAs such, metrics for both classic and new Web of Science will be rolled into a single set of reports so you will easily be able to obtain your total Web of Science usage from both versions of the product. 

Note about Item Investigations

Note that the metric “Total Item Investigations” is calculated for both Web of Science (Classic) and New Web of Science and is correct. However, “Unique Item Investigations” is only calculated for the new interface of Web of Science from April 2021 forward. It is not calculated for Web of Science (Classic) ever, and it is not calculated for New Web of Science before April 2021.  

After the July 7, most of your institution’s usage should be to the new version of Web of Science. Starting with the August usage reports (the first full month of New Web of Science being the default version for your users), the Unique Item Investigation metric will more accurately reflect the count of “unique” items investigated across Web of Science. 

While users may still navigate back to the classic interface, it may still get some usage at your institution. As such, the Unique Item Investigation count may be slightly lower than actual until all Web of Science usage is on the new version. 


The new Web of Science version was added to the SUSHI API. All Web of Science usage (from both the classic and new versions) have been combined a single set of COUNTER5 reports. As such, administrators will not need to change any of their current processes to obtain all their Web of Science usage. 

Session Counts in non-COUNTER reports

Our existing WURS reports for Web of Science classic will report a combined number of total sessions for both Web of Science classic and the new Web of Science. Sessions are deduplicated; there is no double counting if a user uses both platforms at the same time. Dual access should not have any impact on session statistics. 


An Audit of COUNTER5 data collection and reporting for the new interface Web of Science will take place in July 2021. 

How can I provide feedback?

In the bottom right-hand corner of every page, you will see a purple question mark that opens the Resource Center. Simply select  Suggest a feature and you will have an opportunity to provide feedback.