FAQ for Administrators

Answers to your questions about your institution's access to the new Web of Science

When will my institution receive access to new Web of Science?

During the month of November, all Web of Science customers will receive access to the new Web of Science. Access will be provided based on geographical regions. All customers should have access by November 30th.

Why are you providing access to the new Web of Science?

All Web of Science customers will receive access to the new Web of Science so that they can provide feedback to shape the finished product and get familiar with any changes.

What is available to preview at the new Web of Science?

Currently, the new Web of Science allows users to find content from the majority of proprietary databases and regional citation indexes using a basic or advanced Document search, review search results for articles of interest, and view the complete record. Users may also create Citation Reports and Analyze Results. A selection of common pathways to allow users to navigate to the full-length articles and export articles of interest is also provided.

How will my users access the new Web of Science?

When access for your institution is turned on, a new button will appear at the top of the Web of Science landing page. When users click on this button, they will be able to preview the new Web of Science when it opens in a separate tab.

Will my users be able to access the new Web of Science if my institution uses a proxy server?

Yes, access to the new Web of Science is granted to users who can currently access existing Web of Science. We recommend that institutions who use EZ Proxy should confirm that they have updated to the most current stanza.

For questions on other proxies, please view the complete information about configuring your proxy server for Web of Science.

Will my users be able to preview the new Web of Science and still access the existing Web of Science?

Yes, we will be providing dual access to both the new Web of Science and the existing Web of Science. This way, we can collect user feedback on the features in development while users can access the existing Web of Science for features or content that has not been migrated to new Web of Science yet.

How long will this migration period last?

We envision a phased migration period that will start in November 2020 and continue into 2021. This first phase of the migration will end when we have completed the migration of current features and functionalities to the new Web of Science. At that time, users will start at the new Web of Science and have an opportunity to navigate back to existing Web of Science if needed. We anticipate this will occur in June 2021. We will monitoring customer feedback and new Web of Science usage to confirm users’ needs are met before completing the transition to new Web of Science.

How will usage at the new Web of Science be counted?

COUNTER Reports
As of March 24, WURS includes COUNTER5 reports for new Web of Science usage (from February 2021 forward). Per the COUNTER specification, Web of Science “classic” and “new” Web of Science are considered two different platforms. In the WURS COUNTER5 report settings pages for DR_D1, DR Master, PR_P1, and PR_Master you will be able to select whether to generate reports for either the classic or the new platform.

Because we track searches and item investigations from each of the two platform separately, you will need to download COUNTER5 reports for both platforms to obtain your institution’s total use of your Web of Science subscription.

However, both platforms use the same entitlements and access systems, so the metrics in DR_D2 will only be included in the Web of Science “classic” reports (we will not provide those metrics in the “new” Web of Science DR_D2 reports).

SUSHI API
We will be adding the new Web of Science platform to SUSHI API in the coming months. By default, SUSHI API will continue to work for obtaining Web of Science “classic” usage. For now, you must use the COUNTER5 reports in the WURS application to obtain usage for the new Web of Science.

Session Counts in non-COUNTER reports
Our existing WURS reports for Web of Science classic will report a combined number of total sessions for both Web of Science classic and the new Web of Science. Sessions are deduplicated, so there is no double counting if a user uses both platforms at the same time. Dual access should not have any impact on session statistics.

How do I know what work remains?

As Web of Science expands the features and content on the new Web of Science each month, we will communicate them in the product via the Resource Center. More detail will be available at this release notes page. A high-level roadmap of our projected development is also available at the top of the new Web of Science Release Notes page.

How can I provide feedback?

In the bottom right hand corner of every page, you will see a purple question mark that opens the Resource Center. Simply select Feedback and you will have an opportunity to rate your experience and provide additional comments. If you are interested in providing more feedback, you may also leave an email address.