Denial analysis helped leaders identify several common patient access denial types for the training team to focus on, including real-time eligibility and hospital account record workflows. Between September 2020 and September 2021, the workshops helped the organization reduce those denial types by more than $1.1 million.
• Reduce denials by providing custom training workshops developed based on denial trends.
• Educate frontline staff on denials using real examples, such as monthly dollars denied or the average cost to rework claims for certain denial types.
• Encourage collaboration between denial analysts, training teams and revenue cycle departments to create meaningful education.