Following a cyberattack that left its hospital systems down for 12 days, Wyckoff Heights Medical Center initiated downtime procedures in order to continue revenue cycle operations. Learn how leaders launched manual operations during the outage and put recovery efforts in place once system access was restored.
• Understand how to effectively communicate downtime procedures to staff and patients.
• Recognize the importance of developing emergency downtime procedures and having appropriate resources on hand (e.g. paper registration packets) to sustain operations.
• Learn how to create a plan to resolve backlogs resulting from a cyberattack.