Effective date: July 13th, 2018
This Privacy Notice describes how Clarivate Analytics (“Clarivate”, “we”, “us” and “our”) collects, uses, shares, secures, and eventually disposes of (collectively “processes”) your personal data. Personal data is any information that does, or could, identify you. Your rights over your personal data are set out in Section 9 – Your Rights and Choices.
This Privacy Notice applies to personal data collected by our websites, apps, and products (collectively “services”) and in the course of routine offline business contacts with you. This Notice is addressed primarily to users of ResearcherID services.
2. Changes to the privacy notice
We will update this Notice from time to time and will communicate material changes to you before they become effective by the best means available to us (for example, by e-mail or via a notice on our website and in our services).
3. Data collected
Clarivate collects personal data in the following ways:
- Data that you provide to us
We collect personal data directly from you, for example, the contact information and log-in credentials that we use to provide our services to you, and the professional profile details that you choose to enter into our services. If you seek help with technical issues, you may share information about your devices with us, such as their operating system and installed programs.
- Data about you that we obtain elsewhere
- We obtain product usage information through your use of our services for example your saved searches and the articles you have uploaded (see Section 4 – Purposes of Processing).
- We obtain information in connection with your ResearcherID from others, such as articles you have written or contributed to, and information you may submit to other Clarivate services such as ScholarOne, EndNote, or Web of Science.
- We may acquire marketing lists from third parties to identify prospects for our services (see Section 9 – Your Rights and Choices for information on managing your marketing preferences).
- Third-party websitesOur services may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
4. Purposes of processing
We process personal data for the purposes listed below. Your relationship with ResearcherID will determine which purposes apply to you.
Customer and product administration
To provide you with our services, we use personal data to create your ResearcherID account, provide user and technical support, enforce our terms of business, monitor system availability and security, and other related administrative tasks.
Personalize product functionality
We use your personal data to deliver personalized functionality in our services, such as your saved searches and the professional profile that you maintain with us.
We analyze product usage data to inform our product development process, for example to understand which content and tools are most useful for our users. Your product usage information is usually aggregated or “pseudonymized” (delinked from you as an individual).
We will send you marketing messages for Clarivate products that may interest you (see Section 9 – Your Rights and Choices for information on managing your marketing preferences). We do not disclose your contact information to third parties for their marketing purposes.
Providing services to third parties
We process your personal data in connection with services we provide to academic publishers and institutions; for example, we will process contact information, profile information, and website activity to connect academic institutions to their researchers.
EU GDPR Article 6 (lawfulness of processing) information
For individuals in the European Economic Area (EEA) and Switzerland, pursuant to Article 6 of the EU General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
|Purpose of processing
||Legal basis of processing
|Customer and product administration
||To fulfill our contractual obligations to you, or because we have a legitimate interest in, for example, providing our services to our customers’ organizations or enforcing our terms of business.
|Personalized product functionality
||To fulfill our contractual obligations to you, or because we have a legitimate interest in providing the service functionalities required by our customers and users.
||Our legitimate interest in assessing and improving our services.
||Either your consent or, if you are an existing customer, because we have a legitimate interest in keeping you advised of new services.
|Providing services to third parties
||To fulfill our contract with you
5. Recipients of the Data
Your personal data will, depending on the purposes of processing, be disclosed to different individuals and organizations, including:
- Our employees and contractors whose roles require access to your data. Clarivate personnel are bound to confidentiality terms which cover their obligations to protect personal data.
- Other divisions (“affiliates”) of Clarivate that provide support for our services and business.
- Certain relevant authorized third parties such as universities, publishers and societies.
- Registered as well as non-registered users of ResearcherID may view your profile.
- Clarivate suppliers who process personal data on our behalf (“processors”); for example Cloud computing providers and web analytics services like Google Analytics. Such vendors are contractually bound to protect your data to the same standard as set out in this Notice.
- Your data may be transferred to a third party as a result of any merger, acquisition, or similar corporate event involving Clarivate.
- We will disclose your personal data when required to by law.
6. Data security
Clarivate maintains appropriate administrative, technical, and physical security measures to protect your personal data from accidental loss and unauthorized access or use. These measures include encryption, firewalls, roles-based data access, intrusion-detection software, and physical access controls to data centers. However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will never occur.
7. Data Retention
We store your personal data throughout the period of your relationship with us and retain it for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting, or reporting obligations or to resolve disputes. For more information on how long we store your data, please contact us at email@example.com.
8. International transfer
Clarivate is a global business, and your data will be transferred to countries with different privacy and data protection laws than your own, including to countries, such as the United States, that the European Commission considers not to have adequate data protection laws.
We protect our transfers from the European Economic Area with legal safeguards that include: (1) the existence of a European Commission adequacy decision (covering, for example, transfers to Canada, New Zealand, and Switzerland); (2) Clarivate’s Intra-Group Agreement incorporating Standard Contractual Clauses approved by the European Commission; (3) Standard Contractual Clauses and other contract terms executed between Clarivate and a third-party data processor; (4) a third-party processor’s certification under the EU-U.S. Privacy Shield.
9. Your rights and choices
You may at any time ask for access to the data that we hold about you, and request its correction or erasure, or that we cease to process it (see Section 10– Contact Us). For further information on European data protection rights, including your right to lodge a complaint with your supervisory authority, and your right to withdraw your consent to the processing of your data, visit our European Data Protection Rights page.
Within ResearcherID, you can make privacy-related choices, for example whether or not you wish to make your email address public. Note that when you register, there are some items on the registration page that will be public by default, including your first name, last name, institution, role, and other names (such as name variants that you may have published under). You can change these settings once you have logged into your account by making your information “public” or “private”.
Marketing: We would like to send you marketing communications, for example event invitations, white papers, and information about our services that may interest you. We will obtain your prior consent when your local law requires it.
You can opt out of our marketing communications at any time – all Clarivate marketing e-mails contain an “unsubscribe” link. If you have questions regarding our use of your information for marketing purposes, please contact the Clarivate Marketing Team.
10. Contact us
160 Blackfriars Road
London SE1 8EZ