Dear Valued Customer,
At Derwent™, we are committed to helping IP professionals meet their patent research needs in a rapidly evolving, global landscape. This includes helping you navigate the impacts of the coronavirus (COVID-19).
As we continue to see more communities and organizations affected worldwide, we have taken several steps to provide you with the support you need while preserving the health and safety of our teams.
Providing uninterrupted service through global teams
Our global team of patent experts and our customer support representatives are trained to quickly respond to local impacts. This includes implementing a remote-work model for our employees, ensuring uninterrupted delivery of Derwent solutions, including research applications like Derwent Innovation, Derwent SequenceBase and Derwent Data Analyzer, and our Professional IP Services such as Patent Search and Analytics, Translation and Administrative services. Additionally, our offices are located across multiple countries allowing us to quickly rebalance workloads as needed to maintain the high quality and fast turnaround times that you expect.
Helping you work remotely
We understand that you are facing new challenges as many firms and corporations are implementing remote work policies and changing their way of organizing and operating. Please click here to learn how Derwent’s suite of online solutions, tools and expert services can help you navigate these complexities with confidence.
If you need any additional assistance, we are here for you with online trainings and 24 x 5 customer support.
Navigating government closures
You have likely heard of the temporary public closures to certain government buildings, including the US Copyright Office. While this closure will impact the delivery of select US Copyright Searches, we are continuing to process unaffected searches for our clients. Should closures expand to Patent offices, we are prepared to mitigate impact by employing every action to support your needs.
Your needs are at the center of every action we take. That’s why our top priority is to provide you with exceptional patent research solutions while protecting the health and safety of our customers, partners, and teams.
If you have any additional questions, please contact us today.