CX Services — CX best practices assessment
What is your CX score?
Our Clarivate CX Rating is a benchmarking measure of your Customer Experience (CX) effectiveness and is the main metric which ties customer delight to financial outcomes.
It’s important to not only see how you are doing compared to your own performance but to also know how you are doing compared to others. This “outside-in” lens is a great one to role-model as a CX leader in your company.