CX Services: Best practices, training, and CX Governance frameworks for improved customer experience, customer retention, and overall profitability and revenue.
Our CFN Rating™ is a benchmarking measure of your Customer Experience (CX) effectiveness and is the main metric which ties customer delight to financial outcomes.
It’s important to not only see how you are doing compared to your own performance but to also know how you are doing compared to others. This “outside-in” lens is a great one to role-model as a CX leader in your company.
The CFN Rating™ will help you identify your CX strengths and opportunities. It also is a great way to engage key leaders and team members to be part of your company’s CX efforts.
Our assessment contains 20 proven, CX best practices across four organizational disciplines: Colleague Engagement, Operational Excellence, Customer Engagement and Behavioral Excellence.
These four disciplines are all critical to a sustainable and effective CX program. It is not just about gathering feedback from your customers and an NPS score – it is about how you engage your internal team members and drive behaviors that matter to your customers. A very clear indicator of successful Customer Experience is a strong focus on colleague engagement.
CustomersFirst Now (CFN) has been refining our CX implementation solutions for more than 40 years—working with and for many Fortune 100 companies.
We provide the only proven, predictive process that links Customer Delight to a company’s financial performance.
Our CFN database compares your scores to others by company size, industry, and business type.
We also compare your CFN rating by industry across CX disciplines