Supporting you during the COVID-19 pandemic

Dear Valued Customer,

At CompuMark™, we are committed to helping trademark professionals meet the challenges of creating and protecting brands in a rapidly evolving, global landscape. This includes helping you navigate the impacts of the coronavirus (COVID-19).

As we continue to see more communities and organizations affected worldwide, we have taken several steps to provide you with the support you need while preserving the health and safety of our teams.

Providing uninterrupted service through global teams

Our global team of analysts and customer support are trained to quickly respond to local impacts. This includes implementing a remote-work model for our employees, ensuring uninterrupted delivery of CompuMark products and services including timely Full Search reports and Watch notices. Additionally, our offices are located across multiple countries allowing us to quickly rebalance workloads as needed to maintain the high quality and fast turnaround times that you expect.

Helping you work remotely

We understand that you are facing new challenges as many firms and corporations are implementing remote work policies and changing their way of organizing and operating. Our suite of online solutions and tools can help you navigate these complexities with confidence:

  • View and share digital reports from anywhere at any time with SERION®
  • Easily annotate and review reports through the Analysis Tool on SERION
  • Overcome limited resources with our custom solutions team
  • Meet rapid demands by quickly and easily researching trademarks, image marks and industrial designs with new tools on SERION

If you need any additional assistance, we are here for you with online training and 24 x 5 customer support.

Navigating government closures

You have likely heard of the temporary public closures to certain government buildings, including the US Copyright Office. While this closure will impact the delivery of select US Copyright Searches, we are continuing to process unaffected Copyright Searches and Title Searches with the option to supplement incomplete reports after the US Copyright Office reopens.

Your needs are at the center of every action we take. That’s why our top priority is to provide you with exceptional trademark solutions while protecting the health and safety of our customers, partners, and teams.

If you have any additional questions, please contact us today.

Sincerely,

Jeff Roy
President

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