Standout performers FoundationIP™ and IPfolio™ from Clarivate finished 2020 leading the pack in the G2 Fall 2020 review of IP Management Software thanks to outstanding customer feedback.
At Clarivate, customer delight is at the heart of all we do. We’ve always believed in listening closely, gathering insights and making improvements before our customers feel the need to even ask. We’ve recently gone a step further, too, by hardwiring customer satisfaction into our colleague performance review and incentivization strategy and connecting the success of our customers with the success of our colleagues and company. Put simply, we take what our customers think seriously.
That’s why we were so proud to see the great results for two of our key IP solutions in G2’s Fall 2020 rankings at the end of last year. A big thank you to all of our customers for their feedback and continued collaboration, and for fuelling our recognition as a leader in IP Management Software.
FoundationIP was awarded:
“Leader, Fall 2020,” “Momentum Leader, Fall 2020” and the “Users Love Us” badges.
IPfolio was awarded:
“High Performer, Fall 2020,” “Momentum Leader, Fall 2020” and the “Users Love Us” badges.
The Leader, Fall 2020 and High Performer, Fall 2020 badges are awarded for exceptional overall user rating scores in terms of both number and quality of reviews.
Momentum Leader, Fall 2020 recognizes an accelerating upward trajectory in both customer satisfaction scores and market growth.
The Users Love Us badge is awarded to consistently highly rated products, with 20 or more 4+ star reviews (out of 5).
Reading the G2 reviews, it’s easy to see why both products earned this level of recognition.
Describing FoundationIP, one user said, “I love working with FoundationIP. I like FoundationIP’s ease of use and flexibility to configure the system to meet our company’s needs. Another upside is the great customer support we receive.”
Another reviewer commented: “FoundationIP is a necessity for IP professionals. The functionality, the ease of use, the custom reports…I really do like this software.”
IPfolio is also highly valued. A recent review stated, “”IPFolio is smart, nimble and intuitive … the absolute best IP Management Software around. I love everything about the product, from the fully customizable interface to the robust reports and dashboards. Working in IPFolio as an administrator, I can’t emphasize enough how well-designed and constructed this product really is. I’ve been using IPFolio day in, day out for close to 6 years now, and have yet to come across something I dislike.”
We won’t rest on our laurels, though. This terrific feedback spurs on the continuous development of our solutions and our dedication to delivering for our customers. Twice a year we issue our customer delight survey to understand where and how we can be doing things better. Based on this, we’ve already taken a number of steps to make tangible improvements, including in data quality, customer service responsiveness and product roadmap transparency.
This important work doesn’t stop. As we continue to evolve our business in 2021 and introduce new capabilities, customer input is at the heart of our strategy.
G2’s rankings are based on unfiltered, 100% validated user reviews, as well as data aggregated from online sources including social networks, which are then scored by G2’s proprietary algorithm. To date, G2 has published more than one million reviews and the site now receives over 5m visits per month from buyers.