Kerri Nelson

Chief Operations Officer

Improving end-to-end customer experience with Clarivate: treating everyone as your customer

Kerri Nelson, Chief Operations Officer, Clarivate talks about how companies can improve their end-to-end customer experience, treating everyone as a customer. Clarivate implemented a global Customer Delight program in 2019 and a year later acquired CustomersFirst Now, a trusted CX company offering consulting, analytics and software that builds end-to-end Customer Delight programs. Now known as […]

How to improve end-to-end customer experience: Be responsive

Kerri Nelson, Chief Operations Officer, Clarivate explains how companies can improve their end-to-end customer experience by being responsive. Read more here. In 2019 Clarivate implemented a global Customer Delight program and in 2020 acquired CustomersFirst Now, a trusted CX company offering consulting, analytics and software that builds end-to-end Customer Delight programs. Now known as Clarivate […]

Why Clarivate is embracing a more flexible, connected workplace for the future

Kerri Nelson, Chief Strategy Officer at Clarivate, discusses the key reasons Clarivate is embracing a more flexible, Connected Workplace to advance teamwork, innovation and long-term success.   What is Connected Workplace? About nine months ago, Clarivate embarked on a global, strategic mission to fundamentally rethink how and where we work. The timing was right as […]